Davian Henry
Peace View, Ablion, Montego Bay,Jamaica
Summary
Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Continuum Global Solutions
Montego Bay, JA
04.2019 - Current
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
Customer Service Representative
Teleperformace
Montego Bay, JA
02.2017 - 04.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Representative
Sangster International Airport
Montego Bay, JA
05.2017 - 10.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Processed payments using credit card terminals or cash registers.
- Checked identification cards prior to granting entry into restricted areas.
- Provided directions to visitors within the airport premises.
- Updated flight information on display monitors.
- Printed itineraries and tickets for passengers each day.
- Greeted passengers and provided assistance with check-in procedures.
- Assigned seat numbers and checked baggage.
- Answered customer inquiries regarding flight schedules, fares, and other related topics.
- Verified passenger documents such as passports, visas, tickets, and boarding passes.
- Provided assistance to disabled passengers.
- Processed ticket sales transactions using a computerized system.
- Ensured compliance with safety regulations for all flights.
- Coordinated gate departures and arrivals of aircrafts.
- Resolved customer complaints in an effective manner.
Education
High School Diploma -
Anchovy High School
Anchovy, Montego Bay, Jamaica06-2014
Some College (No Degree) - Communication Studies
Herbert Morrison Technical High
F33H+P7F, Alice Eldemire Dr, Montego Bay, JamaicaSkills
- Appointment Scheduling
- Point of sale systems
- Team Collaboration
- Complaint Handling
- Inbound and Outbound Calling
- Customer Service
- Product Knowledge
- Customer Complaint Resolution
Affiliations
- Singing
- Playing Netball
Certification
- Heart Trust NTA Customer service Certification
Languages
English
Professional
Timeline
Customer Service Associate
Continuum Global Solutions
04.2019 - Current
Customer Service Representative
Sangster International Airport
05.2017 - 10.2017
Customer Service Representative
Teleperformace
02.2017 - 04.2024
High School Diploma -
Anchovy High School
Some College (No Degree) - Communication Studies
Herbert Morrison Technical High
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