Summary
Overview
Work History
Education
Skills
Timeline
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Daviana Cantua

Phoenix,AZ

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

9
9
years of professional experience

Work History

Enrollment Representative

University of Phoenix
Phoenix, AZ
09.2024 - Current
  • Provided information and assistance to prospective students regarding admissions, financial aid, and other related matters.
  • Assisted students in completing the necessary paperwork for admission into the college or university.
  • Utilized various communication methods such as telephone calls and emails to contact prospects concerning enrollment status.
  • Responded promptly and accurately to questions from current and prospective students via phone or email.
  • Listened to and understood customers' needs, explained and discussed options and outlined best-fit services.

Server

Wren & Wolf
Phoenix, AZ
11.2021 - 07.2024
  • Greeted guests upon seating, offering restaurant introduction
  • Assisted guests in navigating the menu, suggesting appropriate beverages and entrees for an enhanced dining experience.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Assisted in training new servers.
  • Assisted in BEOs by training others servers and being a lead server to ensure a smooth event.

Legal Assistant

Turnbull Law Group LLC
Tempe, AZ
10.2019 - 12.2021
  • Responsible for entry of settled litigation accounts by reviewing Consent Judgement's
  • Work closely with attorneys by providing them information on client’s accounts and funds availability
  • Assist supervising attorney with multiple different tasks
  • Communicate with Turnbull’s servicer to assist with litigation
  • Monitor litigation accounts to ensure processed and paid successfully

Financial Crimes Specialist IV

Wells Fargo
Chandler, AZ
04.2018 - 08.2019
  • Respond to inbound customer call inquiries regarding disputed transactions on Wells Fargo accounts
  • Use of multiple online computer systems with technical proficiency
  • Conducted thorough questioning while documenting and researching all required information to assist customers in resolving their fraud or merchant dispute
  • Communicated directly with merchants to resolve customer disputes
  • Handled special assignments assigned by management, subject-matter expert for new hires in training class, back-up assist agent, and mentor for selected employees.

Centralized Financial Services Officer

Aerotek Inc
Tempe, AZ
10.2017 - 04.2018
  • Answered inbound calls from prospective and continuing students to explain financial aid process
  • Answered basic questions from students about their financial aid situation
  • Assisted with completing FAFSA and other financial aid documents
  • Collected and reviewed supporting documentation provided by students.

Customer Relations Representative

American Airlines
Phoenix, AZ
04.2016 - 10.2017
  • Communicated with customers to investigate and resolve complaints
  • Worked in team environment to pursue creative solutions to service failures
  • Provided compensation to customers when appropriate
  • Investigated customer complaints using variety of software systems
  • Worked with other departments to resolve service failures and maintain customer satisfaction

Education

Bachelor of Science - Business Management

Grand Canyon University
Phoenix, AZ
04.2019

Skills

  • Upscale dining expertise
  • Detail Oriented
  • Staff Training
  • Financial Crimes Services
  • Subject-Matter Expert/Leader
  • Proficient in MS Office
  • Time management
  • Performance management
  • Quality assurance
  • Computer literacy
  • Exceptional customer service

Timeline

Enrollment Representative

University of Phoenix
09.2024 - Current

Server

Wren & Wolf
11.2021 - 07.2024

Legal Assistant

Turnbull Law Group LLC
10.2019 - 12.2021

Financial Crimes Specialist IV

Wells Fargo
04.2018 - 08.2019

Centralized Financial Services Officer

Aerotek Inc
10.2017 - 04.2018

Customer Relations Representative

American Airlines
04.2016 - 10.2017

Bachelor of Science - Business Management

Grand Canyon University
Daviana Cantua