Daviana Rivera
Rochester
Summary
Dynamic Outpatient Access Specialist at University of Rochester, Strong Memorial Hospital, adept at enhancing patient experiences through streamlined registration and effective communication. Proven ability to maintain HIPAA compliance while multitasking and organizing workflows, resulting in reduced wait times and improved team collaboration. Strong leadership and problem-solving skills drive operational success.
Overview
17
17
years of professional experience
Work History
Outpatient Access Specialist Primary Care
University of Rochester, Strong Memorial Hospital
02.2022 - Current
- Contributed to a positive work environment through effective teamwork and collaboration with medical staff members.
- Streamlined registration processes for better patient experience and reduced wait times.
- Ensured smooth operation of front office, managing phone lines, greeting patients, and handling inquiries with professionalism.
- Improved communication between departments by accurately documenting and relaying pertinent patient information.
- Maintained patient confidentiality in accordance with HIPAA regulations while managing sensitive information and documentation.
Expediting Supervisor/Crew Kitchen Staff Member
FoodLink
02.2008 - 05.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Maintains integrity and accountability of Food and Nutrition Program,ensuring compliance with all federal ,state, and local regulations.
Education
OACES
Rochester, NYSkills
- Scheduling appointments
- Referral coordination
- Multitasking and organization
- Verbal and written communication
- Friendly and outgoing
- Spanish fluency
- Organizational skills
Languages
Spanish
Native or Bilingual
Timeline
Outpatient Access Specialist Primary Care
University of Rochester, Strong Memorial Hospital
02.2022 - Current
Expediting Supervisor/Crew Kitchen Staff Member
FoodLink
02.2008 - 05.2021
OACES
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