Savanna Ames
Canaseraga,NY
Summary
Resourceful Outpatient Access Specialist known for high productivity and efficient task completion. Skilled in patient registration, insurance verification, and appointment scheduling, ensuring smooth operation of outpatient services. Excel at communication, problem-solving, and time management, facilitating positive interactions with patients and healthcare professionals. Committed to maintaining confidentiality and providing exceptional service in fast-paced environments. Flexible hard worker ready to learn and contribute to team success.
Overview
6
6
years of professional experience
Work History
Outpatient Access Specialist
University of Rochester
Dansville, NY
12.2020 - Current
- Greeted and checked-in patients in a professional manner.
- Scheduled appointments for new and existing patients using electronic health records system.
- Conducted outbound calls to confirm upcoming appointments.
- Answered multi-line phone system, directed calls, took messages, provided information to callers as needed.
- Ensured HIPAA compliance by protecting confidential patient information.
- Managed referrals between providers, hospitals, labs and other healthcare facilities as needed.
- Processed authorizations for services rendered by outside providers or facilities.
- Assisted with scheduling tests and procedures requested by physicians' offices.
- Collaborated with clinical and administrative staff to meet patient needs.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
Patient Registration Representative
Noyes Memorial Hospital
Dansville, NY
05.2020 - 03.2021
- Collected patient demographic information, verified insurance coverage, and updated records as necessary.
- Processed payments for services rendered in a timely manner.
- Entered patient data into electronic medical record system accurately and efficiently.
- Performed quality assurance checks on all registrations to ensure accuracy of data entry.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Verified insurance eligibility through online portals or by phone calls.
- Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
Sales Associate
Walmart
Hornell, NY
06.2018 - 05.2020
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
High School Diploma -
Canaseraga Central School
Canaseraga, NY06-2018
Some College (No Degree) -
Genesee Community College
Batavia, NYSkills
- Scheduling appointments
- HIPAA Compliance
- Insurance Verification
- Referral Coordination
- Multitasking and Organization
- Patient Registration
- Problem-Solving
- Customer Service
- Appointment Scheduling
- Team Collaboration
Timeline
Outpatient Access Specialist
University of Rochester
12.2020 - Current
Patient Registration Representative
Noyes Memorial Hospital
05.2020 - 03.2021
Sales Associate
Walmart
06.2018 - 05.2020
High School Diploma -
Canaseraga Central School
Some College (No Degree) -
Genesee Community College
Similar Profiles
Ashlee MurphyAshlee Murphy
Outpatient Access Representative at University of RochesterOutpatient Access Representative at University of Rochester
James SheridanJames Sheridan
Biomedical Technician at University of RochesterBiomedical Technician at University of Rochester
Jeffrey ManciniJeffrey Mancini
Family Services Coordinator at University of RochesterFamily Services Coordinator at University of Rochester
Juliana LaBarberaJuliana LaBarbera
Receptionist at University of RochesterReceptionist at University of Rochester
Heather CronottiHeather Cronotti
Correctional Officer at NYSDOCCSCorrectional Officer at NYSDOCCS