David A. Guerro
Orlando,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Customer Service Representative, I&V Repair
Spectrum
05.2018 - Current
- Perform customer service role troubleshooting and resolving customer technical cable and video service issues, including repair, billing, and accounts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Nightlife Security Officer
Diesel Security Company
05.2017 - 05.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Rural Carrier
USPS
10.2015 - 05.2017
- Delivered mail along established route in rural areas.
- Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Maintained accurate records of attempted and missed deliveries as required by post office.
Security Officer
SeaWorld
08.2015 - 10.2015
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Security Officer
Tropicana Casino
04.2014 - 06.2015
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Driver
UPS
10.2013 - 01.2014
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Drove safely in various weather and road conditions to avoid accidents.
Security Officer
Golden Nugget Casino
03.2013 - 09.2013
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Massage Therapist
Bask Spa At Revel Casino
04.2012 - 02.2013
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
Education
Certification - Massage Therapy
National Massage Therapy Institute
Egg Harbor, NJ03.2008
GED -
Youth Corps
Pleasantville, NJ06.2007
Skills
- Bilingual (Spanish)
- Service-oriented
- Windows 7/81/10
- MS Office proficient
- Software installation
- Hardware knowledge
Timeline
Customer Service Representative, I&V Repair
Spectrum
05.2018 - Current
Nightlife Security Officer
Diesel Security Company
05.2017 - 05.2018
Rural Carrier
USPS
10.2015 - 05.2017
Security Officer
SeaWorld
08.2015 - 10.2015
Security Officer
Tropicana Casino
04.2014 - 06.2015
Driver
UPS
10.2013 - 01.2014
Security Officer
Golden Nugget Casino
03.2013 - 09.2013
Massage Therapist
Bask Spa At Revel Casino
04.2012 - 02.2013
Certification - Massage Therapy
National Massage Therapy Institute
GED -
Youth Corps