LESLIE LOPEZ
Houston
Summary
Dynamic customer service professional, excelling in data management, and critical thinking. Bilingual in Spanish, I effectively resolved customer inquiries and complaints, enhancing satisfaction. Proven ability to multitask and organize training sessions as a CDL instructor, demonstrating strong interpersonal skills, and attention to detail.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Call Center Customer Service Representative
Harris County Toll Road Authority
Houston
06.2024 - 04.2025
- Updated customer accounts, addresses, and contact information within call management databases for the Harris County Toll Road Authority.
- Answered incoming calls from customers and provided assistance with service inquiries, billing questions, and other customer service-related issues.
- Performed data entry tasks into various software applications.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Commercial Driver
Flux Transportation
Regional states
09.2022 - 10.2023
- Operated in regional areas and out of state in and around Texas, including Louisiana.
- Operated car haulers and flatbed trailers up to 40 ft.
- Transported pallets, air compressors, generators, power pumps, refinery oil and gas equipment, and shipping containers.
- Inspected the commercial before and after travel, avoiding potential safety hazards, improper hook-ups, tire wear, and malfunctioning light equipment.
- Filled out paperwork accurately at pickup and delivery points.
- Inspected cargo prior to loading for compliance with company policies or customer specifications.
Commercial Instructor - Office Administrator
CDL School Service
01.2022 - 02.2023
- Hosted multiple pre-trip classes and driving courses with students.
- Organize and schedule training sessions for the week.
- Managed appointments for the Department of Public Safety.
- Accessed appointments during the driving exam.
- Managed ELDT/endorsements certificates.
- Inputted data into various software programs accurately and efficiently.
Education
High School Diploma -
Cesar E Chavez Highschool
Houston, TX05-2019
Skills
- Customer care
- Bilingual (Spanish)
- Time management abilities
- Multitasking
- Critical thinking
- Organizational skills
- Detail-oriented
- Interpersonal skills
- Data entry management
- Telephone etiquette
- Written and oral communication
- Proficiency in Outlook, Excel, PowerPoint, Microsoft software
Certification
*Class A Commercial Holder with Tanker endorsement
*Certified Commercial Instructor
*TWIC Holder
Timeline
Call Center Customer Service Representative
Harris County Toll Road Authority
06.2024 - 04.2025
Commercial Driver
Flux Transportation
09.2022 - 10.2023
Commercial Instructor - Office Administrator
CDL School Service
01.2022 - 02.2023
High School Diploma -
Cesar E Chavez Highschool
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