NATALIE VELEZ
Clermont,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Motivated to maintain customer satisfaction and contribute to company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Certified Notary Public
UPS STORE
06.2024 - Current
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and retention.
- Collaborated with team members to streamline communication processes and enhance service delivery.
- Utilized CRM software to document interactions and track customer feedback for continuous improvement.
- Mentored junior representatives, providing guidance on best practices in customer engagement and support.
- Facilitated signature verification and document authentication for various legal transactions.
- Ensured compliance with state regulations regarding notarial acts and documentation.
- Maintained up-to-date knowledge on state regulations and laws, ensuring compliance with all requirements during notarizations.
Grocery Shopper
Instacart
05.2021 - 07.2024
- Coordinate with grocery store departments and vendors for timely delivery of instacart order
- Gained customer trust and confidence by demonstrating compelling persuasive and composed professional database leads
- Addressed multiple industry issues and provided client support
Consumer Access Specialist
Advent Health
03.2022 - 05.2022
- Ensured patient accounts are assigned the appropriate payer plans and updated patient demographics as well as obtaining consents
- Adhered to HIPAA regulations by verifying information to determine caller authorization level receiving information on account
- Create accurate estimates to maximize up-front cash collections and add collection documents where required
- Thoroughly documented all conversations with patients and insurance representative
- Ensured all financial assessments, eligibility, and benefits are updated and thorough to support post care financial needs.
Cashier/Customer Service/Pharmacy Intern
Publix
08.2016 - 02.2022
- Coordinated with grocery store departments and vendors
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Addressed multiple industry issues and provided client support.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
High School Diploma -
East Ridge High School
Clermont, FL05.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Computer proficiency
- Microsoft Excel
- Client relations
- Customer satisfaction measurement
- Microsoft outlook
- Scheduling
- State law compliance
- Business document notarization
- Fraud prevention techniques
- Multitasking abilities cultivation
- Data entry proficiency
- Typing speed
- Bilingual (spanish)
- Detail-oriented
- Scheduling appointments
- Cash handling
- Complex Problem-solving
Certification
- CNP - Certified Notary Public - 2025
- CIW (Certified Internet Webmaster), East Ridge Highschool - 2017
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative/Certified Notary Public
UPS STORE
06.2024 - Current
Consumer Access Specialist
Advent Health
03.2022 - 05.2022
Grocery Shopper
Instacart
05.2021 - 07.2024
Cashier/Customer Service/Pharmacy Intern
Publix
08.2016 - 02.2022
High School Diploma -
East Ridge High School
JOB SHADOW
- Southlake Hospital (2018) - Job shadowed at Southlake Hospital alongside the registered nurse of the women's center shadowing and observing daily work.
- Royal Oaks Veterinarian (2018) - Job shadowed Veterinarians to help treat the injuries and illnesses of pets and other animals with a variety of medical equipment, including surgical tools and x-ray and ultrasound machines.