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Associate Principal Engineer

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Results-driven Service Manager with extensive experience in automotive service operations and a proven commitment to delivering exceptional customer satisfaction. Adept at coordinating communication between customers and technicians to ensure efficient, high-quality service. Known for maintaining accurate service records, optimizing workflow, and fostering a collaborative, high-performing team environment that supports operational success.

Dynamic General Manager with a proven track record at Wilder Bros, excelling in operations management and team development. Expert in process improvements and client relations, fostering collaboration and driving sales growth. Adept at advanced diagnostics and troubleshooting, ensuring high-quality service delivery while maintaining a strong focus on employee motivation and performance enhancement.

Experienced with performing comprehensive vehicle maintenance and oil changes. Utilizes technical skills to ensure vehicle longevity and customer satisfaction. Knowledge of diagnostic tools and maintaining work safety.


  BMW Level 3 Certified Motorcycle Technician with over a decade of experience servicing and repairing high-performance motorcycles across multiple manufacturers, including premium European, American, and Japanese brands. Factory-trained in BMW Motorrad systems with advanced proficiency in electrical diagnostics using ISTA, OEM-level repairs, and warranty administration.
  Proven background in both technical service and customer-facing roles, including service writing and client relationship management.
  As a Track Day Instructor, I leverage on-track expertise to attract and engage performance-oriented riders, fostering trust and credibility that directly translates into new service customers. My ability to demonstrate technical skill in real-world riding environments builds strong brand loyalty and opens opportunities for customer acquisition beyond the traditional dealership setting.
  In addition to technical proficiency, I bring extensive experience in warranty administration and service writing, managing repair processes from initial customer intake to final delivery. Skilled in preparing accurate cost estimates, submitting and tracking warranty claims, and maintaining clear, timely communication with customers to ensure satisfaction and repeat business.


David Abderson

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Technician/service Writer

Technician

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Electrical - Automotive

Level 3 Chrysler Certified - Automotive

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Technician/service Writer

Technician

Graysharbor Collage

Chrysler Auto School

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