David Abraham
Oak Park,MI
Summary
Dynamic Systems Administrator with nearly 20 years of extensive IT experience, specializing in Windows systems management, networking, and security best practices. Proven track record of implementing and optimizing IT infrastructures to enhance operational efficiency and security. Expert in troubleshooting complex technical issues, managing server environments, and ensuring seamless network performance. Adept at collaborating with cross-functional teams to develop and execute strategic IT solutions that align with organizational goals. Committed to continuous learning and staying current with emerging technologies to drive innovation and enhance system reliability.
Overview
26
26
years of professional experience
Work History
Solutions Architect
Auxiom
11.2022 - Current
- Worked as a Fractional Chief Technology Officer for clients
- Worked closely with client's C-suite to align business and technology needs
- Provided expert level technical guidance for clients
- Developed comprehensive documentation for technical specifications, project plans, and user guides.
- Implemented monitoring tools for proactive issue detection, reducing downtime due to unforeseen technical issues.
- Maintained current and in-depth understanding of business processes, needs and objectives.
- Provided 3rd and 4th level technical support and troubleshooting forclients
- Worked closely with Systems and Network teams to ensure proper design, installation and maintenance of all systems
Senior Systems Engineer
Tower Computer Services
11.2018 - 04.2022
- Installed configured and maintained Windows Servers version 2008-2019.
- Managed Highly Available Servers in virtualized environments including Hyper-V and VMWare.
- Managed Active Directory & Group Policies both on-prem and Azure AD.
- Manged Exchange Email Systems (on Prem an M365).
- Installed configured and maintained Highly Available Network Systems, including NG-Firewalls, Switches and Wireless Access Points.
- Provided senior level technical support for Applications, Servers, Storage and Networking Systems.
- Developed and maintained systems documentation.
- Created and managed Disaster Recovery plans and systems.
- Led successful system upgrades by creating detailed implementation plans and coordinating resources effectively.
- Mentored junior engineers in advanced concepts, fostering professional development within the team.
- Established maintenance schedules for regular system checkups, enhancing overall stability and reliability.
Owner
Dave's Gourmet Burgers
03.2010 - 12.2017
- Developed and maintained strong relationships with customers, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of 15 employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers, increasing sales by over 30% per year.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
System Network Administrator
Network One Computer Systems
01.2004 - 01.2013
- Coordinated the migration of physical servers to virtual environments using virtualization technologies such as VMware or Hyper-V resulting in increased resource utilization.
- Optimized network efficiency with regular updates, patches, and hardware upgrades to ensure seamless operation.
- Established strong working relationships with vendors and service providers to expedite assistance in addressing technical issues or acquiring necessary hardware/software components.
- Managed the installation of new server racks with proper cable management techniques ensuring a clean, organized environment conducive to optimal performance.
- Streamlined communication channels by configuring email systems, VoIP infrastructure, and messaging applications for internal use.
- Reduced system downtime through proactive monitoring, troubleshooting, and maintenance of servers and network equipment.
- Administered user accounts by granting appropriate permissions on file systems, databases, and shared resources according to established security protocols.
Computer Technician
Network One Computer Systems
01.1999 - 12.2003
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Recommended new and replacement hardware and software purchases.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
Education
High School Diploma -
Citizen's High School
Fleming Island, FLSkills
- Network design and administration
- System monitoring
- Windows Server administration
- Virtualization Technologies
- Firewall Management
- Technical Troubleshooting
- Documentation Writing
- Wireless Networking
- Comptia A and Network Certified
- Change Management
- IT Management and delivery
Timeline
Solutions Architect
Auxiom
11.2022 - Current
Senior Systems Engineer
Tower Computer Services
11.2018 - 04.2022
Owner
Dave's Gourmet Burgers
03.2010 - 12.2017
System Network Administrator
Network One Computer Systems
01.2004 - 01.2013
Computer Technician
Network One Computer Systems
01.1999 - 12.2003
High School Diploma -
Citizen's High School
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