Managing Partner 3 Months Lupe Tortilla | 05.2026 - Current
Transferred to this location for MP training. Completed training and subsequently took over the restaurant.
Supervised staff and coordinated activities to maintain high standards of customer satisfaction.
Streamlined inventory management processes, reducing waste and optimizing supply chain logistics.
Directed operational strategies to enhance overall restaurant efficiency and customer satisfaction.
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Manager 3 Years 1 Month Lupe Tortilla Mexican Restaurant | 11.2022 - 12.2025
Led the hiring and training of new employees and created employee schedules.
Led hiring and training of new employees, creating employee schedules to ensure optimal staffing.
Resolved customer service issues promptly to ensure satisfaction.
Supervised, developed, and delegated tasks to employees.
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General Manager 5 Years 3 Months Perry's Steakhouse & Grille | 05.2017 - 08.2022
Opened the new Baybrook location and was then promoted to GM of the Sugarland location. Drove year-over-year business growth while leading operations, strategic vision, and long-range planning. Increased revenue streams by lowering costs, managing schedules, and conducting variance and risk analysis to identify and correct problems. Cultivated strong relationships with beer, wine, and liquor distribution representatives to enhance collaboration and support. Hold meetings with the store's sales and operations managers to ensure that the store stays on track and achieves its objectives. Recruits, selects, orients, trains, coaches, counsels, and discipline managers to improve management effectiveness. Led operations and strategic planning efforts that resulted in consistent year-over-year business growth. Recruits, selects, orients, trains, coaches, counsels, and disciplines managers to improve management effectiveness. Developed a loyal customer base and long-term business relationships with Wine Locker accounts. Established a loyal customer base and fostered long-term partnerships with Wine Locker accounts to drive repeat business. Was in charge of all corporate communications to ensure that information sharing initiatives were successful. Show Description
Manager/AGM 3 Years 1 Month Perry's Steakhouse & Grille | 04.2014 - 05.2017
Managed server scheduling and training. Led the wine program and wine locker program. Led team in delivering exceptional dining experiences through effective staff training and development. Streamlined operations by implementing new service protocols, enhancing efficiency and customer satisfaction. Coordinated inventory management processes to reduce waste and optimize supply chain efficiency. Show Description
Restaurant Manager/Hourly Employee 18 Years 1 Month Olive Garden Italian Restaurant | 03.1996 - 04.2014
Progressed from busser to server, bartender, and trainer, leading to promotion to management. Managed service and culinary operations across multiple locations for over 10 years. Opened several restaurants in greater Houston area, contributing to brand expansion. Show Description