Stacey Rondeno
Houston,TX
Summary
Dynamic operations manager with proven expertise in strategic planning, financial administration, and customer engagement. Committed to enhancing service quality and driving revenue growth through effective teamwork and innovative marketing initiatives.
Overview
17
17
years of professional experience
Work History
Managing Partner
Parry's Pizzeria & Taphouse
Kingwood, TX
01.2024 - Current
- Oversee daily operations, ensuring efficient workflow and high-quality service.
- Developed staff training and validation programs to enhance customer service and operational efficiency.
- Implements customer engagement programs to enhance experiences through interaction with children and first-time guests.
- Analyze sales data to identify trends, alcohol selection, and effective forecasting.
- Leads and develops marketing initiatives that increase brand visibility and customer engagement through social media platforms and boots on the ground marketing.
- Coordinates special events geared towards enhancing customer experience and boosting revenue opportunities through targeted promotions.
- Mentoring junior team members to develop a more cohesive team and increased overall performance.
Managing Partner
Torchy's Tacos
Houston, TX
07.2018 - 01.2024
- Managed operational processes to enhance efficiency and maintain high-quality service, resulting in recognition as managing partner of the year finalist for two consecutive years.
- Created comprehensive training initiatives aimed at enhancing customer service and sustaining competitive sales during the COVID-19 pandemic.
- Cultivated a collaborative team environment that enhanced communication and effectively resolved conflicts.
- Directed financial management operations, encompassing budgeting, forecasting, and analysis to uphold fiscal responsibility.
- Implemented change management strategies that improved operational efficiency, prioritizing service quality and employee satisfaction throughout the process.
- Multi-Unit manager for 6 months; leading one of top sales restaurants in the company. Conducted successful job search for existing Managing Partner.
Warehouse Manager
Samson Rope
Lafayette, LA
01.2014 - 07.2018
- Supervised third shift operations in the warehouse, focusing on enhancing productivity and enforcing safety regulations.
- Evaluated operational data to pinpoint opportunities for process enhancement and communicate production and project status updates.
- Maintained cleanliness and organization of warehouse to meet OSHA safety standards. Assisted team members in implementing continuous improvement initiatives as part of Kaizen team.
- Achieved a thriving workplace culture that drove employee performance and maintained high morale. Facilitated team member development through leadership in safety meetings and comprehensive training in diverse areas.
Assistant Restaurant Manager
Whataburger Restaurants L&C
Lafayette, LA
01.2009 - 01.2014
- Supervised all aspects of restaurant operations to ensure seamless service delivery and uphold customer satisfaction standards.
- Facilitated training and mentorship for staff on operational procedures and service excellence standards; opened 3rd Lafayette location.
- Implemented inventory management systems to optimize stock levels and reduce waste per shift.
- Managed staff scheduling to ensure optimal coverage during peak & non peak service periods.
- Spearheaded initiatives to enhance customer service ratings by implementing staff engagement and training programs.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service according to brand standards.
Education
Business Management
Dillard University
New Orleans, LASkills
- Operations management
- Financial administration
- Business development expertise
- KPI tracking & Strategic planning
- Industry networking & Partnership development
- Social media strategy
- Ethical leadership
- Forecasting
- Food safety expertise
- Interviewing expertise
- Foodservice management professional
- Human resources management
Timeline
Managing Partner
Parry's Pizzeria & Taphouse
01.2024 - Current
Managing Partner
Torchy's Tacos
07.2018 - 01.2024
Warehouse Manager
Samson Rope
01.2014 - 07.2018
Assistant Restaurant Manager
Whataburger Restaurants L&C
01.2009 - 01.2014
Business Management
Dillard University