David Afolabi
Houston,TX
Summary
Proven achiever in customer service and sales, with a history at Allcare Mental Health, where I enhanced customer satisfaction and resolved issues swiftly. Skilled in consultative sales and data entry, I excel in complaint resolution and call management, ensuring a superior customer experience. My approach prioritizes prompt, empathetic service, driving notable improvements in client engagement. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Allcare Mental Health
04.2022 - 08.2024
- Responded to customer requests for products, services, and company information.
- Trained staff on operating procedures and company services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Sales Representative
Alief African Food Store
03.2020 - 07.2022
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
Education
Associate of Science - Psychology
Houston Community College
Houston, TX08.2025
High School Diploma -
Stephen F Austin High School
Sugar Land, TX08.2007
Skills
- Scheduling
- Consultative Sales
- Information Security
- Account updating
- Data Collection
- Complaint resolution
- Data Entry
- Call Management
Timeline
Customer Service Representative
Allcare Mental Health
04.2022 - 08.2024
Sales Representative
Alief African Food Store
03.2020 - 07.2022
Associate of Science - Psychology
Houston Community College
High School Diploma -
Stephen F Austin High School
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