Overview
Work History
Skills
Certification
Timeline
Generic

Clay Weigand

Medford

Overview

4
4
years of professional experience
1
1
Certification

Work History

Desktop Support Administrator

AllCare Health
12.2023 - Current
  • Imaged workstations by group policy in AD and PXE environments from ManageEngine.
  • In-depth troubleshooting with laptops, PC's, servers, printers, and other peripheral devices.
  • Setup AV equipment weekly for various meeting requests for meetings up to 50-75 onsite employees and several external employees via Zoom
  • Repaired devices and consulted with external vendor for troubleshooting as needed.
  • Improved system performance by proactively monitoring and maintaining hardware, software, and network components.
  • Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.

Support Tech

Lifeline Computer Solutions
05.2023 - 10.2023
  • Provided first-line technical support to clients via phone, email, or remote assistance
    tools.
  • Troubleshoots and resolves hardware, software, and network issues in a timely and
    efficient manner.
  • Assisted senior sysadmins in managing and maintaining client servers, networks, and
    other IT infrastructure components.
  • Monitored system performance and security, identifying and addressing any potential
    issues proactively.
  • Documented all support activities, including troubleshooting steps, resolutions, and
    client communications, in our ticketing system.
  • Familiarity with networking concepts and technologies (TCP/IP, DNS, DHCP,
    etc.).
  • Continuously stayed updated on industry trends, technologies, and best practices to
    provide a high level of support.

Technical Support Specialist / HelpDesk

Medford School District 549c
02.2022 - 05.2023
  • Familiarity with networking protocols such as TCP/IP, DHCP, DNS, and VPNs, and how they are used in a network environment.
  • Assisted end users by troubleshooting login issues by unlocking accounts and resetting passwords in Active Directory.
  • Provided Windows 10 and Windows 11 support for clients whom utilized desktops and laptops, while also assisting other users with MacOS.
  • Provided various kinds of desktop support by creating remote sessions to connect devices using ConnectWise.
  • Followed up with customers to verify customer satisfaction and problem resolution.

HIPAA Compliance Technology Manager / HelpDesk

Multiplicity Inc
02.2021 - 02.2022
  • Implemented HIPAA-compliant security systems and procedures.
  • Developed network and database security for monitoring and alerting of potential threats.

Skills

  • Networking Protocols
  • Network Security
  • Software Installation and Configuration
  • Active Directory
  • Remote Desktop Support
  • Thorough Documentation
  • Team Collaboration
  • Customer Service

Certification

  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • Azure Fundamentals AZ-900

Timeline

Desktop Support Administrator

AllCare Health
12.2023 - Current

Support Tech

Lifeline Computer Solutions
05.2023 - 10.2023

Technical Support Specialist / HelpDesk

Medford School District 549c
02.2022 - 05.2023

HIPAA Compliance Technology Manager / HelpDesk

Multiplicity Inc
02.2021 - 02.2022

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Clay Weigand