Rabin Acera
San Pablo,United States
Summary
Dynamic professional with extensive hands-on experience in hardware and software support, adept at navigating complex challenges with precision and insight. Exceptional problem-solving skills combined with a proactive approach ensure efficient and effective outcomes in high-pressure environments. Renowned for adaptability, creativity, and a results-oriented mindset that consistently drives success and innovation. Committed to making meaningful contributions that align with and advance organizational goals, fostering growth and excellence.
Overview
28
28
years of professional experience
Work History
Desktop Support Administrator
InformaTechTarget
01.2014 - Current
- Onsite and Remote support through Zendesk and ServiceNow ticketing system
- Hardware: Troubleshooting, Repair, Asset and Vendor management
- OS support: Windows, macOS, Mobile devices
- Software and Tools: Zoom, Box, Adobe Creative Suite, AdminByRequest, Microsoft office suite, Microsoft Entra / Azure / Intune, Carbon Black, ProofPoint, Mimecast, and Jamf.
- Developed and implemented Microsoft Azure device provisioning.
- Microsoft Azure apps development and implementation
- Provided exceptional customer service through prompt response times and thorough issue resolution efforts.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
- Coordinated cross-functional communication to streamline project timelines and resource allocation.
- Oversaw scheduling and logistics for company office relocation
- Developed and implemented powershell scripts to enhance work efficiency, focus on automating repetitive task and leveraging the pipeline for processing data
- Developed and implemented Microsoft Enterprise SAML apps
IT Support Volunteer
Safe Transport LLC
09.2013 - Current
- Helped in designing and implementing company website
- Harware troubleshooting and Software Installation
Warehouse Supervisor
City Pick up and Delivery
01.2011 - 09.2014
- Supervised warehouse operations by managing employees during shifts.
- Coordinated shipping and receiving activities, optimizing logistics to meet tight deadlines.
- Supervised shipping and handling operations.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Oversaw daily operations and shipping and handling processes.
- Operated warehouse material handling equipment correctly to move loads.
IT Support Technician
City Pick up and Delivery
01.2011 - 09.2014
- Harware troubleshooting and software installation
Production Supervisor
Lear Corporation
01.1998 - 01.2001
- Supervised daily production operations, ensuring adherence to quality standards and safety protocols.
- Analyzed production metrics to identify areas for process enhancement and cost reduction.
- Coordinated with supply chain management to ensure timely availability of materials for production runs.
- Conducted regular performance reviews, providing feedback and setting goals for team members' development.
- Evaluated existing production processes and identified areas for improvement.
- Coordinated with other departments to maintain smooth and efficient product flow.
Education
Diploma - Information Technology with an emphasis in Network Systems Administration
Heald College-San Francisco
San Francisco, CA01.2014
Bachelor of Science (B.S.) - Electrical, Electronics and Communications Engineering
University of San Carlos
Cebu, Philippines01.1997
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Decision-making
- Documentation and reporting
- Personable and approachable
- Team collaboration
- Time management
- New hire onboarding
- Problem-solving
- Resourceful and analytical
- Supplies ordering
- MS office
- Project management
- Technical support
- Cross-functional collaboration
- G suite
- Vendor management
- Troubleshooting and diagnosis
Timeline
Desktop Support Administrator
InformaTechTarget
01.2014 - Current
IT Support Volunteer
Safe Transport LLC
09.2013 - Current
Warehouse Supervisor
City Pick up and Delivery
01.2011 - 09.2014
IT Support Technician
City Pick up and Delivery
01.2011 - 09.2014
Production Supervisor
Lear Corporation
01.1998 - 01.2001
Diploma - Information Technology with an emphasis in Network Systems Administration
Heald College-San Francisco
Bachelor of Science (B.S.) - Electrical, Electronics and Communications Engineering
University of San Carlos