Edrice Yasin
North Brunswick,NJ
Summary
Dependable and goal-oriented IT Support Specialist with over 6+years of experience with working with specialized teams and overseeing all facets of IT Hardware and Software, while diagnosing and resolving technical support issues. Proficient in Windows based environments with a background that includes experience with testing and evaluating existing network systems while performing regular maintenance work, troubleshooting LAN and WAN and internet systems, taking charge of recovery tasks, training new users on hardware and software; and working as a part of a technical team to solve high-priority situations.
Overview
8
8
years of professional experience
Work History
Desktop Support Administrator
Sectigo
03.2021 - Current
- Provides infrastructural support to the staff by responding to all incoming service requests for PCs/laptops
- Support, install, and fix PCs, laptops, printers, mobile devices, and other computer hardware and software
- Improved technology within the organization to enhance the end user experience
- Worked with business application teams and server administrators for appropriate projects
- Assisted with the implementation of Azure cloud management services throughout organization
Tier 2 Help Desk Technician
Hill Wallack LLP
09.2019 - 03.2020
- Responsible for creating and maintaining user accounts in Active Directory
- Provided technical support for over 200 users firm wide
- Deployed Windows updates firm wide to make sure that everything was up to date
- Help to maintain the firm’s document management system Worldocs and iManage
- Help to implement the firm’s successful migration from Windows 7 to 10.
Service Support/ Help Desk Level 2
Marcum LLP
07.2018 - 05.2019
- Maintained the Company’s Computer software and hardware
- Proficient in Active Directory and SCCM
- Proficient in the Migration of Windows 7 to Windows 10
- Provided assistant to local computer users, by resolving technical issues.
IT Coordinator
Karla Otto
03.2018 - 05.2018
- Provided advice on the most suitable IT choices
- Installed and configured software and hardware
- Monitor system and network performance
- Perform troubleshooting, repairs, and data restoration.
Desktop Support Technician
Berkeley College
09.2015 - 12.2017
- Installed and configured new IT equipment
- Resolved incidents and upgraded different types of software and hardware
- Resolved incidents with printers, copiers, and scanners
- Accurately record, update and document requests using the IT service desk system
- Worked with Active Directory.
Help Desk Technical Contact
Givaudan Fragrances
01.2016 - 01.2017
- Diagnose computer errors and provide technical support
- Troubleshoot software, hardware, and network issues
- Train end-users on how to setup and use new technologies
- Backup and restored the organization’s data and systems
- Install, configure, and upgrade PC software and operating systems.
Education
Bachelor of Science in Information Technology Management -
Berkeley College
Woodland Park, NJ05.2018
Associates of Applied Science in Computer Networking Operations and Security -
Gibbs College
Livingston, NJ12.2009
Skills
- Technical Support
- Microsoft Office/365
- Microsoft Exchange
- Active Directory
- SCCM
- Jira
- Networking
- Strong written and Verbal Communication skills
- Troubleshooting and problem-solving
- Service Now
- Hardware and Software
- Azure
- Technical issues analysis
- Asset Management
- Tracking and Documentation
- Ticketing System Proficiency
- Problem-Solving
Timeline
Desktop Support Administrator
Sectigo
03.2021 - Current
Tier 2 Help Desk Technician
Hill Wallack LLP
09.2019 - 03.2020
Service Support/ Help Desk Level 2
Marcum LLP
07.2018 - 05.2019
IT Coordinator
Karla Otto
03.2018 - 05.2018
Help Desk Technical Contact
Givaudan Fragrances
01.2016 - 01.2017
Desktop Support Technician
Berkeley College
09.2015 - 12.2017
Bachelor of Science in Information Technology Management -
Berkeley College
Associates of Applied Science in Computer Networking Operations and Security -
Gibbs College
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