Andrew Schofield
Sandy,UT
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. I am also organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Desktop Support Administrator
Onward Technology
10.2022 - Current
- Respond and resolve help desk tickets within established service level agreements, while maintaining high customer satisfaction rates
- Administration of servers, desktops/laptops, copiers/printers, switches, phones, content filters, firewalls, Google domains, as well as Microsoft 365
- Manage and maintain active Windows mobile and desktop workstations as well as Apple and Chrome devices
- Create, distribute, and troubleshoot GPO’s
- Manage and assign user roles via Active Directory and Google Admin
- Diagnose and troubleshoot various LAN and WAN connectivity issues
- Coordinate with other IT team members to identify, troubleshoot and resolve more complex technical issues like network and server issues.
Technical Support Specialist
Weave HQ
06.2021 - 10.2022
- Diagnosed and resolved faults based on technical knowledge and use of pre-scripted repair trees
- Improved user performance by training each in hardware and software use
- Answered user inquiries regarding computer software or hardware operation to resolve problems
- Supported team computer needs with skilled installation of devices, cables and software
- Supported users with VOIP phones, diagnosed, and resolved issues with them
- Helped users via telephone to diagnose and triage problems
- Running audits on networks, diagnosing, and giving recommended solutions for networks.
Teller
Zions Bank
08.2020 - 06.2021
- Maintained strict compliance with banking standards, regulations, and laws
- Identified suspected fraud based on behavioral and transaction markers
- Researched and resolved customer issues on personal savings, checking, and lines of credit accounts
- Prepared official checks, money orders, and certified checks
- Delivered exceptional service with a friendly approach to retain and acquire customers
- Influenced customers to learn about beneficial products and services to meet or exceed daily goals.
Associate
In-N-Out Burger
05.2017 - 07.2020
- Assisted team members to support daily operations
- Maintained kitchen storage, food preparation areas, and dishwashing spaces in compliance with health code requirements
- Balanced cash drawer at beginning and end of each shift.
Education
Cyber Security Bootcamp -
University of Utah
Salt Lake City, UT08.2022
Undergraduate Certificate: Information Technology -
DeVry University
Chicago, IL02.2022
High School Diploma -
Jordan High School
Sandy, UT06.2019
Skills
- User support
- Proficient in Jamf (MDM)
- Task prioritization
- Time and Task management
- Networking
- MS Office
- Multitasking
- Active Directory
- Servers, firewalls, switches
- IT Troubleshooting
- Enterprise Google Administration
- Application support
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