Joseph Dickey-Ballentine

◦Identifying, diagnosing, and resolving the level one issues in computer hardware and software in a mainframe systems such as laptops and PCs

◦Installing and upgrading hardwares and softwares and providing complete assistance while configuring hardwares, softwares, and peripherals of the end user systems

◦Providing general desktop support, project coordination, imaging/ re-imaging PCs, and laptops

◦Providing one on one assistance to the end user regarding the technical flaw, either by phone, mails, or in person

◦Resolving network related issues like local area connection problem, network access, mails, internet, dial-ins, etc.

◦Coordinating with the third party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same

◦Providing assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc.

• Led tactical operations to ensure mission readiness and team effectiveness.
• Developed training programs to enhance soldier skills and operational efficiency.
• Coordinated logistics for equipment deployment, optimizing resource allocation.
• Implemented safety protocols, reducing incident rates during training exercises.
• Mentored junior soldiers, fostering professional development and teamwork.
• Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
• Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
• Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.

•Installation and programming of equipment at customers' sites, both domestic and international

•Troubleshooting and repair of mechanical and electrical equipment

•Customer training on proprietary, hardware and software

•Respond to Customers' calls for assistance, including through PC Remote Connection, phone calls and emails

•Customer Service Visits to resolve problems, provide routine tuning/preventative maintenance, site evaluations

•Special projects include 1-2 Hour, Focused Training via Web Conferences and aiding customers through Remote Connection Audits

•Technical Support for Sales, when needed

•Worked with customers in Mexico, Turkey, Australia, and various states around the U.S. remotely accessing systems, trouble shooting problems, walking the customer through fixing problems, or fixing it remotely