DAVID ALFARO
Houston
Summary
Versatile and dynamic, with a proven track record at Goodwill Industries of Houston, I excel in customer service and possess robust decision-making abilities. Skilled in employee training and certified in OSHA, I significantly enhanced team performance and streamlined operations, demonstrating a commitment to excellence and efficiency.
Offering exceptional teamwork and leadership abilities, fully prepared to thrive in fast-paced environment and learn new processes. Brings understanding of customer service principles and operational efficiency, with developing skills in team management and scheduling. Ready to use and develop communication and organizational skills in any role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager
Burger King
08.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Warehouse Worker
Goodwill Industries Of Houston
10.2021 - 01.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 100 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
Associate of Science -
Clarendon
Clarendon, TXHigh School Diploma -
Deer Park High School
Deer Park, TX04-2013
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- OSHA certified
- Forklift license
- Basic electrical skills
- Basic plumbing skills
- Basic carpentry skills
- Basic maintenance skills
Certification
- Occupational Safety & Health Administration Certification (OSHA 30) - Occupational Safety and Health Administration.
- Forklift Operator Certification – Occupational Safety and Health Administration or other recognized entities.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Manager
Burger King
08.2022 - Current
Warehouse Worker
Goodwill Industries Of Houston
10.2021 - 01.2022
Associate of Science -
Clarendon
High School Diploma -
Deer Park High School
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