David Allende
New Bedford,MA
Summary
Versatile Manager experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands. Prepared to leverage over 10 years of progressive experience in the Auto Service and Management industry to positively impact your business and operations.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Automotive Service Regional Manager
USA Auto Service/ Purrfect Auto Service
04.2010 - 11.2023
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Responsible for Hiring and Firing employees to increase efficiency.
- Responsible for payroll and overall budget for my region.
- Responsible for maintaining and creating quality relationships with outside vendors. (i.e. parts and financing options).
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
Senior Mortgage Loan Originator
Country Home Loans
09.2002 - 12.2009
- Improved loan approval rates by developing and implementing comprehensive loan origination strategies.
- Streamlined the mortgage application process for increased efficiency and customer satisfaction.
- Managed a pipeline of mortgage applications, ensuring timely processing and underwriting.
- Assisted clients in selecting appropriate mortgage products based on their financial goals and qualifications.
- Maintained up-to-date knowledge of industry regulations and compliance requirements, resulting in zero audit findings.
- Developed strong relationships with key stakeholders, including realtors, appraisers, and title companies to facilitate successful loan closings.
High Level Risk - Senior Case Manager
Department Of Social Services Massachusetts
06.1995 - 09.2002
- Enhanced client outcomes by developing comprehensive case management plans tailored to individual needs.
- Streamlined case processes for increased efficiency and accelerated resolutions.
- Improved team collaboration by establishing clear communication channels and fostering a supportive environment.
- Reduced client wait times with effective prioritization and time management strategies.
- Mentored junior case managers to enhance their skill sets and promote professional growth.
- Collaborated with external agencies to secure resources for clients, ensuring optimal support and care.
- Conducted thorough assessments of client needs, resulting in targeted interventions and improved outcomes.
Education
Bachelor of Science - Human Behavior/ Industrial Psychology
Bridgewater State University
Bridgewater, MA06.1995
Associate of Science - Computer And Information Sciences
Bristol Community College
Fall River, MA06.1992
Skills
- Business Development and Planning
- Performance Management
- Operational Management
- Sales and Marketing Strategies
- Excellent written and verbal communication
- Computer and systems management
- Bi-lingual
- Customer resolution and problem solving
- Excellent time management
- Staff Management
- Sales Expertise
- Analytical Thinking
- Decision Making
Certification
- Licensed Social Worker LICSW
- Licensed Life and Health
- Licensed Senior Loan Officer
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Automotive Service Regional Manager
USA Auto Service/ Purrfect Auto Service
04.2010 - 11.2023
Senior Mortgage Loan Originator
Country Home Loans
09.2002 - 12.2009
High Level Risk - Senior Case Manager
Department Of Social Services Massachusetts
06.1995 - 09.2002
Bachelor of Science - Human Behavior/ Industrial Psychology
Bridgewater State University
Associate of Science - Computer And Information Sciences
Bristol Community College
- Licensed Social Worker LICSW
- Licensed Life and Health
- Licensed Senior Loan Officer
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