Jeffrey Souza
New Bedford,MA
Summary
Service Manager with extensive experience in workflow management and customer relationship development at Alden Mazda. Demonstrated success in training staff and implementing quality assurance measures, leading to improved service operations and heightened customer satisfaction. Proficient in appointment scheduling and operational efficiency, fostering customer loyalty and repeat business. Results-oriented Warranty Administrator with strong skills in detail orientation, follow-up with manufacturers, and maintaining high levels of customer satisfaction.
Overview
22
22
years of professional experience
Work History
Service Manager
Alden Mazda
Fairhaven, MA
06.2021 - Current
- Managed daily operations of service department to ensure efficient workflow.
- Scheduled appointments and organized service orders for timely execution.
- Resolved customer complaints promptly to maintain positive relationships and trust.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
Service Manager
Wareham Ford
Wareham , MA
02.2003 - 06.2021
- Managed daily operations of service department to ensure efficient workflow.
- Supervised service technicians to maintain high-quality repair standards.
- Trained new staff on service protocols and customer service best practices.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
Education
Associate of Arts - Marketing Management
Bristol Community College
Fall River, MA05-1985
High School Diploma -
Diman Regional Vocational Technical High School
Fall River, MA05-1982
Skills
- Service operations
- Workflow management
- Customer relationship management
- Quality assurance
- Staff training
- Appointment scheduling
- Warranty processing
- Claims management
- Service documentation
Timeline
Service Manager
Alden Mazda
06.2021 - Current
Service Manager
Wareham Ford
02.2003 - 06.2021
Associate of Arts - Marketing Management
Bristol Community College
High School Diploma -
Diman Regional Vocational Technical High School
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