Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Work History
Customer Care Representative
1 Year 7 Months
Comcast | 12.2024 - 07.2026
Resolved customer inquiries through multiple channels to enhance satisfaction and loyalty.
Documented and tracked customer interactions using CRM systems for improved service delivery.
Collaborated with cross-functional teams to streamline support processes and reduce response times.
Ensured compliance with company policies while managing complex customer issues effectively.
Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
Resolved customer complaints with empathy and patience, restoring client confidence in company.
Sales Associate
1 Year 6 Months
Foot Locker | 05.2023 - 11.2024
Provided personalized customer service, enhancing shopper experience and product selection.
Supported store leadership by monitoring part-time staff and ensuring smooth operations.
Implemented strategies to minimize product loss and improve inventory accuracy. by maintaining strong store awareness.
Assisted with store communications and opening/closing procedures.
Progressed toward Assistant Manager within four months.
Cashier
1 Year
ShopRite Supermarkets | 05.2022 - 05.2023
Provided efficient, friendly checkout service, ensuring accuracy in cash handling.
Recognized as Employee of the Month for outstanding customer service.
Kept work areas clean and organized, assisting store team to meet operational needs.