Shereta Lowman
Summary
Customer care representative specializing in healthcare communication and appointment scheduling. Demonstrated success in resolving customer issues and improving patient satisfaction through precise information delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Everise
03.2024 - 01.2026
- Administered customer service by managing inquiries, resolving complaints, and providing accurate healthcare information to enhance patient satisfaction.
- Assisted patients with appointment scheduling and insurance verification to ensure seamless access to services.
- Educated patients on health plan benefits and coverage options to clarify choices and facilitate informed decisions.
- Processed medical claims paperwork, including authorizations, referrals, and pre-certifications, ensuring timely and accurate submissions.
- Maintained patient appointment schedules by notifying providers of arrivals and reviewing service delivery.
Sales Advisor
Concentrix
05.2022 - 11.2023
- Processed data entries into company database, enhancing data integrity through meticulous attention to detail.
- Reviewed documents for completeness and accuracy prior to processing.
- Transferred written information to databases, ensuring consistent and accurate client records.
- Inputted data into company systems, ensuring accuracy and contributing to reliable client records.
- Ensured compliance with security protocols for sensitive customer information, safeguarding client trust.
Sales Associate(Electronics)
Walmart
12.2020 - 03.2022
- Guided customers in locating products, addressing inquiries, and delivering tailored product advice to enhance shopping experience.
- Promoted a variety of products by highlighting unique features and demonstrating proper usage, leading to increased sales.
- Responded to incoming calls to provide accurate information on store products and services, improving customer satisfaction.
- Trained new team members in cash register operations, stocking procedures, and customer service techniques.
Education
Associate of Arts -
Everest Institute
Atlanta, GA06-2011
High School Diploma -
Shaw High School
Columbus, GA05-2005
Skills
- Customer service expertise
- Customer issue resolution
- Healthcare communication
- Appointment scheduling skills
- Healthcare industry knowledge
- Data entry accuracy
- Conflict resolution
Certification
- Registered Behavioral Technician 2026 40 hour training completion
Timeline
Customer Care Representative
Everise
03.2024 - 01.2026
Sales Advisor
Concentrix
05.2022 - 11.2023
Sales Associate(Electronics)
Walmart
12.2020 - 03.2022
Associate of Arts -
Everest Institute
High School Diploma -
Shaw High School