Marshall Lopez
Miami,FL
Summary
Dedicated and detail-oriented customer service professional with experience in call center operations and office administration. Known for strong communication skills, problem-solving abilities, and delivering quality customer support in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
Assurant
Homestead, FL
07.2021 - 06.2022
- Logged call details and solutions provided into internal database.
- Managed over 40 inbound customer calls per shift, addressing inquiries and resolving issues with efficiency.
- Provided benefit information and assisted customers with claims intake and service requests.
- Demonstrated strong problem-solving skills to resolve customer concerns promptly.
- Maintained knowledge of company products and services to guide customers effectively.
- Documented customer information, including contact and payment details, to maintain comprehensive records.
Office Secretary
Ace Academy School
Homestead, FL
07.2019 - 09.2020
- Managed office calendar, scheduling and administrative requests.
- Processed expense reports and managed vendor communications efficiently.
- Organized and maintained filing and office record systems.
- Managed documentation processes to maintain precise and accessible digital records.
- Coordinated front-office activities, addressing inquiries and providing assistance to staff, students, and parents.
Server
Applebee's Grill + Bar
Homestead, FL
10.2016 - 05.2017
- Delivered high-level customer service in a fast-paced restaurant environment.
- Operated POS systems to efficiently process orders and manage billing transactions.
- Maximized sales through strategic upselling of menu items.
- Assisted in training new team members.
- Managed inventory sheets and production logs.
Education
High School Diploma -
Keys Gate Charter High School
Homestead, FL06-2014
Skills
- Customer service expertise
- Inbound and outbound call handling
- Salesforce and soft-phone systems
- Microsoft Office and Spreadsheets
- Record organization
- Administrative support
- Multitasking and critical thinking
- Bilingual in English and Spanish
- Relationship building
Timeline
Customer Care Representative
Assurant
07.2021 - 06.2022
Office Secretary
Ace Academy School
07.2019 - 09.2020
Server
Applebee's Grill + Bar
10.2016 - 05.2017
High School Diploma -
Keys Gate Charter High School