David Arroyo
Brooklyn,NY
Summary
Dedicated professional with a strong background in quality assurance and client education. Skilled in training new staff, contributing to improved communication and compliance across teams. Experience in developing training materials and conducting sessions to enhance team performance.
Overview
18
18
years of professional experience
Work History
Creditor Escalations Agent
National Debt Relief
New York, New York
04.2019 - Current
- Reviewed legal documents to ensure compliance with industry regulations.
- Trained new staff on company policies and debt management procedures.
- Assisted customers with questions regarding their accounts via phone or email.
- Monitored client progress throughout the debt relief program lifecycle.
- Maintained accurate records of client interactions and program updates.
- Assisted in resolving disputes related to creditor communications and agreements.
- Reconciled vendor statements against purchase orders prior to issuing payment requests.
- Reviewed aging reports for delinquent accounts and contacted customers as needed to resolve overdue balances.
- Investigated disputed items on account statements by contacting vendors and suppliers for additional documentation.
Quality Assurance Specialist
Cablevision
Bronx, New York
01.2010 - 04.2017
- Analyzed user requirements to ensure compliance with quality standards and specifications.
- Facilitated training sessions for team members on quality assurance best practices.
- Monitored performance metrics to assess employee quality and improvement opportunities.
- Consulted with management and personnel to educate on QA standards.
- Developed and maintained quality assurance protocols, processes, and procedures.
- Reviewed customer complaints ensure that employee policies met standards.
- Assisted in developing training materials related to quality assurance topics.
Quality Samples Inspector
Epromos
New York, New York
01.2008 - 01.2010
- Inspected products for quality and compliance with company standards.
- Conducted visual and functional tests on finished merchandise.
- Documented inspection results and maintained accurate records.
- Collaborated with production teams to address quality issues.
- Reviewed supplier materials for quality assurance before use.
- Performed visual inspections of components for surface defects such as scratches and dents.
- Implemented process improvements to enhance product consistency.
- Documented, filed, and maintained proper inspection records and quality assurance documents.
- Monitored production process to ensure quality control standards are met at all times.
- Notified supervisors about production problems and helped identify and correct concerns.
- Attended regular meetings with management team members to discuss the current status of quality control efforts.
Education
Some College (No Degree) - Communications
Universidad Del Sagrado Corazon
San Juan Puerto Ricoundefined
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Skills
- Analyzing financial information
- Debt relief planning
- Client account management
- Compliance review
- Training development
- Customer relationship management
- Skilled in Microsoft Suite
- Skilled in Sales Force
Affiliations
Freelance Video Editor
Languages
Spanish
Timeline
Creditor Escalations Agent
National Debt Relief
04.2019 - Current
Quality Assurance Specialist
Cablevision
01.2010 - 04.2017
Quality Samples Inspector
Epromos
01.2008 - 01.2010
Some College (No Degree) - Communications
Universidad Del Sagrado Corazon