David Arroyo
Glendale,AZ
Summary
Dynamic professional with extensive experience in customer service and office management. Skilled in problem-solving and effective communication, with a strong ability to train staff and resolve technical issues. Aiming to leverage expertise to enhance operational success.
Overview
25
25
years of professional experience
Work History
Administrative Clerk
Lavender Hospice
Phoenix, Arizona
01.2012 - Current
- Managed daily office operations and administrative tasks to enhance efficiency.
- Trained staff on work activities and effective use of computer applications to improve overall proficiency.
- Conducted training and orientation sessions for new staff on procedures and policies to facilitate smooth onboarding.
- Resolved computer hardware and software issues, ensuring office equipment operated smoothly.
Customer Service Representative
Yellow Freight Systems
Phoenix, Arizona
05.2001 - 05.2010
- Processed and resolved customer complaints efficiently and professionally.
- Answered customer inquiries and provided accurate information regarding products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with inquiries regarding shipping services and logistics.
- Utilized company software to track shipments and customer interactions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
Associate of Applied Science - Accounting
North American College
Phoenix, AZ05-1986
Skills
- Office management
- Document preparation
- Software training
- Data entry
- Computer troubleshooting
- Customer service
- Supply chain coordination
- Customer logistics
Timeline
Administrative Clerk
Lavender Hospice
01.2012 - Current
Customer Service Representative
Yellow Freight Systems
05.2001 - 05.2010
Associate of Applied Science - Accounting
North American College