DAVID A. STRINGHAM
Delaware,OH
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As a customer service professional, I will bring valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Safelite Auto Glass
09.2023 - 01.2024
- Delivered exceptional customer service, addressing concerns and providing product recommendations.
- Delivered exceptional customer service with timely communication and proactive problem solving.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Big Lots
08.2020 - 06.2023
- Started as a contractor and was promoted to full time, later being promoted again to the escalations department based on performance.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cashier and Self-checkout Attendant
Kroger
01.2018 - 03.2020
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
The Andersons
01.2016 - 01.2017
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Bagger
Publix
01.2013 - 03.2015
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Retrieved grocery carts and baskets from lot and various site locations.
- Assisted in maintaining a clean store environment for a pleasant shopping experience.
Education
High School -
Rutherford B. Hayes High School
05-2010
Psychology
Columbus State Community College
Columbus, OH10-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Scheduling
Timeline
Customer Service Representative
Safelite Auto Glass
09.2023 - 01.2024
Customer Service Representative
Big Lots
08.2020 - 06.2023
Cashier and Self-checkout Attendant
Kroger
01.2018 - 03.2020
Cashier
The Andersons
01.2016 - 01.2017
Bagger
Publix
01.2013 - 03.2015
High School -
Rutherford B. Hayes High School
Psychology
Columbus State Community College
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