David Austin
Winter Haven
Summary
Dedicated Service Advisor with a proven track record in customer service, workflow management, and team collaboration. Committed to enhancing operational efficiency and driving customer satisfaction.
Overview
6
6
years of professional experience
Work History
Service Advisor
Jarrett Ford Inc
Winter Haven, FL
02.2020 - 06.2026
Provided unmatched customer service and built relationships with clients over a 6 year period. Managed warranty and customer pay claims, managed used car inventory and certified pre owned inspections, legal documentation and privacy policy management. Managed shop flow and appointments. Trained advisors, appointment takers, warranty administrators. I also was a leader in ideas for our department for quicker turn around times and technician retention.
Education
High School Diploma -
New Beginnings High School
Winter Haven, FL06-2017
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Attention to detail
- Excellent communication
- Team player mentality
- Service scheduling
- Workflow management
- Performance goals
- Data processing
Accomplishments
Received Service Advisor of the year in my district. Master certified Advisor in Product knowledge, sales tactics, team building skills, Employee retention.
Timeline
Service Advisor
Jarrett Ford Inc
02.2020 - 06.2026
High School Diploma -
New Beginnings High School