Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

David Avalos Merino

San Martìn,San Salvador

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Customer Service Agent (HP Instant Ink)

CONCENTRIX
2022.01 - Current
  • Provide technical support to customer´s related to the use of their printers
  • Processing adjustments and/or refund to customer´s accounts.

Customer Service Agent (Instacart/Grub Hub Account)

ATENTO
2021.01 - 2021.01
  • Resolving customer´s issues related to their delivery orders
  • Processing adjustments and/or refund to customer´s accounts.

Customer Service Representative

SYSCORP San Salvador
2018.01 - 2020.01
  • Enter customer´s Purchase Orders to the system
  • Follow up on customer´s order status by applying the process Order to Cash
  • Negotiate prices y shipping costs with the transportation companies used in the logistics area.

Customer Service Agent

SYKES San Salvador
2016.01 - 2018.01
  • Resolving customer`s issues related to their reservations booked on the Expedia website/app
  • Provide to customers with refunds, credits to resolve a critical situation.

Education

Currently in pause -

Universidad Tencologica San Salvador
01.2021

High School Graduate -

Liceo Cristiano Revdo. Juan Bueno San Salvador
01.1991

Skills

  • Windows 2007/2008/2010
  • Office 2007/2008/2010
  • Problem Resolution
  • Call center experience
  • Customer Service
  • Live chat support
  • Customer Focus

Hobbies and Interests

  • Soccer and Basketball player on Escucha Panamanian Team
  • Leader of Conversation English Club in Escucha Panamà

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Customer Service Agent (HP Instant Ink)

CONCENTRIX
2022.01 - Current

Customer Service Agent (Instacart/Grub Hub Account)

ATENTO
2021.01 - 2021.01

Customer Service Representative

SYSCORP San Salvador
2018.01 - 2020.01

Customer Service Agent

SYKES San Salvador
2016.01 - 2018.01

Currently in pause -

Universidad Tencologica San Salvador

High School Graduate -

Liceo Cristiano Revdo. Juan Bueno San Salvador
David Avalos Merino