Fraud and Claims Operations: Covers jobs responsible for identifying, researching, and analyzing complex fraud and claims trends, including transactions, referrals, policies, regulatory compliance, and /or unusual situations.
Senior Investigator
Arizona Lottery
Phoenix, AZ
07.2019 - 09.2021
Conducted complex data analysis for investigations and preparing written documentation of regulatory, statutory and administrative case investigation. Developing and maintaining investigative and intelligence files;
Completed on-site investigations of licensed retailers, including compliance inspections and investigation of retailer rule violations;
I Ensured the lottery facilities had adequate security measures in place, including providing for building access control and video surveillance, and conducting risk assessments;
Conducted background investigations for licensing and on vendors, contractors, and other personnel as needed;
Verified ticket authenticity for all High-Tier winning tickets and assisting with ticket verification;
Provided quality customer service to lottery players and retailers;
Provided verification of drawing services;
Acted as the Lottery Draw Manager/back-up Draw Manager when required during the duty schedule rotation.
Driving Instructor
Institute for Drivers Safety
Tempe, AZ
12.2015 - 06.2019
Provide driving instruction for people of all ages. Test, examination and issue AZ State Driver Licenses.
Parking Enforcement Officer
Oversii - Arizona Parking Solutions
Phoenix, AZ
12.2014 - 12.2015
Parking enforcement details for specific HOA assignments. Contribute to public safety by issuing citations, monitoring illegally parked cars, maintain order on sidewalks and busy urban roads. Patrol areas in company vehicle. Alert police, fire and/or medical personnel to emergency situations.
Police Officer
Savannah-Chatham Metro Police
Savannah, GA
01.2007 - 08.2014
Crime investigations. Vigilance. Emergency assistance. Hazardous condition discovery. Criminal activities detection. Report processing. Court documentation. Witness presentation. Offender identification. Traffic law enforcement. General Security. Communication with public. Accomplishments - I conducted several field interviews which led to the arrest of a serial rapist.
Received a letter of commendation for my role in the security detail during the G8 summit. Certified police training officer. Apprehended several burglars during my patrol responsibilities. Profound ability to act courteously even in difficult situations.
Valid driver's license. Working knowledge of in car RADAR systems. Demonstrated ability to maintain confidentiality of sensitive information. Proven ability to react quickly and calmly in emergencies.
Observe and take appropriate action in the event of suspicious activity. Perform security checks on buildings and residences. Enforce traffic ordinances and direct traffic. Make forcible arrests when necessary. Answer calls for protection of life and/or property. Investigate reported crimes. Patrol assigned areas of the city.
Police Officer
Savannah-Chatham Metro Police
Savannah, GA
10.1999 - 07.2004
Crime investigations. Vigilance. Emergency assistance. Hazardous condition discovery. Criminal activities detection. Report processing. Court documentation. Witness presentation. Offender identification. Traffic law enforcement. General Security. Communication with public. Accomplishments - I conducted several field interviews which led to the arrest of a serial rapist.
Received a letter of commendation for my role in the security detail during the G8 summit. Certified police training officer. Apprehended several burglars during my patrol responsibilities. Profound ability to act courteously even in difficult situations.
Valid driver's license. Working knowledge of in car RADAR systems. Demonstrated ability to maintain confidentiality of sensitive information. Proven ability to react quickly and calmly in emergencies.
Observe and take appropriate action in the event of suspicious activity. Perform security checks on buildings and residences. Enforce traffic ordinances and direct traffic. Make forcible arrests when necessary. Answer calls for protection of life and/or property. Investigate reported crimes. Patrol assigned areas of the city.
Boatswains Mate
United States Coast Guard
Tybee Island, GA
11.1989 - 03.1998
Deck maintenance, small boat operations, navigation, and supervising all personnel assigned to a ship's deck force.
General knowledge of ropes and cables, including different uses, stresses, strains, and proper stowing. Operate hoists, cranes, and winches to load cargo or set gangplanks, stand watch for security, navigation or communications. Officer of the day. Accomplishments -
Heavy weather boat coxswain. Federal boarding officer. Officer of the day. Three good conduct medals, defense medal, expert rifleman, unit commendation. Was responsible for saving two U.S. Marines that had capsized off the coast of South Carolina.
Was a vital member of the crew in locating the mass exit of the Haitian people in the Windward Pass.
I was responsible for the safe boarding of law enforcement personnel on to freighters on the high seas. Public Safety and Security -
Knowledge of relevant equipment policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. Operation
Monitoring - Watching gauges, dials, or other indicators to make sure a machine is working properly.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approach to problems. Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Teaching others how to do something. Talking to others to convey information effectively.