Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
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KENDALL WILLIAMS

Peoria,AZ

Summary

Senior Fraud Analyst with a proven track record at Bank of America, excelling in fraud detection and prevention. Expert in utilizing SQL and Tableau to enhance operational efficiency. Recognized for exceptional customer service and analytical problem-solving skills, driving innovative strategies that significantly improved fraud mitigation efforts. Seasoned Senior Fraud Analyst with comprehensive background in fraud detection, prevention and mitigation strategies. Skilled at identifying patterns, trends and irregularities to uncover fraudulent activities using advanced technological tools. Strengths include strong analytical abilities, critical thinking skills, and expertise in data analysis for risk assessment. Past roles have resulted in significantly minimizing financial losses due to fraud through effective policy implementation and continuous process improvement initiatives.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Fraud Analyst/Fraud Claims Representative

Bank Of America
Chandler, AZ
04.2022 - Current
  • Analyze data to identify fraud risks and develop effective mitigation strategies proactively.
  • Utilize Excel, SAS, SQL, and Tableau for fraud detection and prevention analysis.
  • Provide analytical support to enhance fraud prevention strategies and operational efficiency.
  • Recommend policy and procedural updates to strengthen fraud detection and response measures.
  • Manage escalated fraud cases, ensuring timely resolution and customer satisfaction.
  • Handle inbound calls and take appropriate action on complex fraudulent transactions.
  • Assist in creating innovative fraud prevention tactics to enhance security and customer experience.

Dump Truck Driver

K & L Trucking LLC
Glendale, AZ
01.2021 - 04.2022
  • Processed customer payments and provided receipts for cash transactions as required.
  • Delivered exceptional customer service and resolved issues to ensure customer satisfaction.
  • Operated dump trucks safely, adhering to all DOT regulations and company policies.
  • Maintained punctuality for work and job sites, ensuring timely project completion and efficiency.
  • Followed safety protocols and transportation regulations while transporting materials to designated locations.

Assistant General Manager/Corporate Safety Manager

TNT Towing & Transport LLC
Prescott Valley, AZ
09.2019 - 01.2021
  • Answered roadside assistance calls for tows and provided additional vehicle support as needed.
  • Performed preventive maintenance checks and basic vehicle repairs to ensure operational safety.
  • Inspected vehicles before and after trips, reporting mechanical issues to prevent safety hazards.
  • Supervised employees on safety protocols and managed scheduling to optimize work efficiency.
  • Processed customer payments, issued receipts, and provided invoices while resolving payment-related issues.
  • Addressed customer inquiries promptly, minimizing hold times and ensuring excellent service quality.

Breakdown Supervisor | Customer Service and Supervisor

Knight Transportation Inc.
Phoenix, AZ
09.2016 - 09.2019
  • Answered customer calls promptly, minimizing on-hold wait times and ensuring customer satisfaction.
  • Inspected damaged vehicles, estimating repair labor costs and parts expenses for accurate assessments.
  • Implemented tracking systems to monitor parts inventory, reducing discrepancies and ensuring accurate records.
  • Explained repair estimates and timelines to manage customer expectations and ensure transparency.
  • Trained and coached junior employees on procedures for completing repairs and maintenance tasks.

Truck Driver/Owner

Knight Transportation Inc.
Phoenix, AZ
11.2013 - 09.2016
  • Hauled freight across 48 states, ensuring timely and efficient delivery of various products.
  • Made pickups and deliveries, handling diverse products with care and attention to detail.
  • Loaded and unloaded products at warehouses and customer locations using hand trucks and forklifts.
  • Performed basic maintenance and minor repairs to ensure vehicle cleanliness and proper functionality.
  • Coordinated with dispatchers to provide updates and adjust schedules for optimal route planning.
  • Maintained a safe driving record by following road rules and staying alert in unfamiliar areas.
  • Kept accurate, legible DOT log books and submitted corresponding documents on time.

Professional Truck Driver

Swift Transportation
Phoenix, AZ
08.2011 - 11.2012
  • Hauled freight across 48 states, ensuring timely and safe delivery of diverse products.
  • Made pickups and deliveries of various products, ensuring accuracy and efficiency in all operations.
  • Communicated with dispatchers and office personnel to provide updates and adjust schedules.
  • Maneuvered trucks into loading/unloading positions, following signals to ensure safe and proper alignment.
  • Performed daily inspections, basic maintenance, and common repairs to ensure optimal equipment performance.
  • Maintained a legible, up-to-date DOT log book and submitted required documents on time.
  • Conducted regular inspections and performed maintenance and basic repairs to ensure peak equipment functionality.

Education

High School Diploma -

Sequoia High School
Visalia, CA
06.1996

Skills

  • Customer service excellence
  • Using delivery apps, scanners, handheld devices
  • Driving Skills
  • Delivery & Handle Of Packages
  • Time Management & Reliabilty
  • Fraud detection and prevention
  • Operational efficiency
  • Team building and leadership
  • Pay attention to detail
  • Performance management
  • Process improvement
  • Analytical problem-solving
  • Workforce optimization

Certification

  • Arizona Level One FingerPrint Clearance Card
  • Arizona Concealed Weapons Permit
  • Twic Card
  • Bloodborne Pathogens Certification
  • Hippa Certification
  • Commercial Driver License

Languages

English
Professional

References

References available upon request.

Timeline

Senior Fraud Analyst/Fraud Claims Representative

Bank Of America
04.2022 - Current

Dump Truck Driver

K & L Trucking LLC
01.2021 - 04.2022

Assistant General Manager/Corporate Safety Manager

TNT Towing & Transport LLC
09.2019 - 01.2021

Breakdown Supervisor | Customer Service and Supervisor

Knight Transportation Inc.
09.2016 - 09.2019

Truck Driver/Owner

Knight Transportation Inc.
11.2013 - 09.2016

Professional Truck Driver

Swift Transportation
08.2011 - 11.2012

High School Diploma -

Sequoia High School

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