David Barragan
Customer Service Specialist and Legal Consultant
Alamo, TX,TX
Summary
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Experienced Customer Service Specialist with over 10 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Head of the Comptroller's Department
GBS Freight Link, Inc.
Laredo, TX
02.2019 - 01.2021
- Worked remotely and on-site, performing control and supervision of active accounts of clients and suppliers, planning and programming of budgets, projection of profits, expenses and taxes, supervision and authorization of payments, data collection and accountability to corporate superiors
Coordinator of Verification and Surveillance Dept
Federal Consumer Prosecutor's Office (Mexico)
Ciudad Victoria, Tamaulipas
07.2018 - 01.2019
- Planning and issuance of verification and surveillance visits in matters of commercial behavior, regulations and metrology to commercial establishments, in accordance with the Federal Consumer Protection Law.
- Supervised operations at the state level, being in charge of over 80 federal employees.
Federal Delegate
Federal Consumer Prosecutor's Office (Mexico)
Ciudad Victoria, Tamaulipas
11.2016 - 07.2018
- Representing the Federal Consumer Prosecutor's Office before the general public, the media and municipal, state and federal governments, in charge of controlling and supervising the management of human, economic and material resources in the 7 representations of the institution throughout the state of Tamaulipas, with a total of 287 people under my charge in said territory, always reporting to the Central Offices in Mexico, with total logistical transparency and institutional commitment.
Manager of the Verification and Surveillance Dept.
Federal Consumer Prosecutor's Office (Mexico)
Ciudad Victoria, Tamaulipas
03.2014 - 11.2016
- Planning, issuance, implementation, monitoring and maintenance in the system of verification and surveillance visits in matters of commercial behavior, regulations and metrology to commercial establishments, in accordance with the Federal Consumer Protection Law.
- Supervised operations at the state level, being in charge of over 80 federal employees.
Legal Advisor and Personal Conciliator
Federal Consumer Prosecutor's Office (Mexico)
Ciudad Victoria, Tamaulipas
03.2011 - 03.2014
- Granted attention and legal advice to consumers, practicing alternative means of legal resources for the resolution of disputes such as conciliation and arbitration.
- Developed strategies to resolve cases in the customer's best interest.
- Directed and supported staff with business registrations and other legal requirements.
Education
Proffesional Certificate - Spanish Language Teaching
International Open Academy
Online 02.2022 - 08.2022
120-Hour Proffesional Certificate - Teaching English To Speakers of Other Languages
International Open Academy
Online 02.2022 - 06.2022
Masters En Derecho Privado - International Commercial And Corporative Law
Universidad La Salle
Ciudad Victoria, Tamaulipas, Mexico 01.2010 - 08.2012
Licenciatura En Derecho - Mexican And International Law
Universidad La Salle
Ciudad Victoria, Tamaulipas, Mexico 08.2003 - 07.2008
Skills
Relationship building and management
undefinedTimeline
120-Hour Proffesional Certificate - Teaching English To Speakers of Other Languages
International Open Academy
02.2022 - 06.2022
Proffesional Certificate - Spanish Language Teaching
International Open Academy
02.2022 - 08.2022
Head of the Comptroller's Department
GBS Freight Link, Inc.
02.2019 - 01.2021
Coordinator of Verification and Surveillance Dept
Federal Consumer Prosecutor's Office (Mexico)
07.2018 - 01.2019
Federal Delegate
Federal Consumer Prosecutor's Office (Mexico)
11.2016 - 07.2018
Manager of the Verification and Surveillance Dept.
Federal Consumer Prosecutor's Office (Mexico)
03.2014 - 11.2016
Legal Advisor and Personal Conciliator
Federal Consumer Prosecutor's Office (Mexico)
03.2011 - 03.2014
Masters En Derecho Privado - International Commercial And Corporative Law
Universidad La Salle
01.2010 - 08.2012
Licenciatura En Derecho - Mexican And International Law
Universidad La Salle
08.2003 - 07.2008
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