David Barry Eggleston
Manhattan,Ks.
Summary
Field service professional with proven track record in technical diagnostics and repair. Adept at delivering reliable solutions and maintaining high standards in service delivery. Strong focus on team collaboration and achieving results with flexibility to adapt to changing needs. Skilled in equipment maintenance, technical troubleshooting, and customer relations.
Overview
18
18
years of professional experience
Work History
Field Service Technician
Diebold Nixdorf Inc
09.2015 - 11.2024
- Prioritizing and planning service calls
- Contacting customers with the estimated time of arrival
- Escalating problems and reassigning calls when appropriate
- Accurately report service data
- Interacting in a professional manner with customers to foster positive relationships
- Performing maintenance on conventional banking products such as ATMs, locks, vaults, etc
- Performing basic installation functions
- Performing technical fixes such as clearing paper jams, card jams, bill jams, etc
- Follow key / alarm / combination control processes in assigned area of responsibility
- Supporting other service technicians in a team environment
- Drive and maintain company vehicle
Field Service Technician
Mill-Tel Inc.
06.2015 - 09.2015
- Performed installation of Cox Cable high TV and High-speed internet
- Performed breck-fix service work, customer retention projects, non-pay disconnect, drop replacement, and direct sales support
- Complete Broadband premises installer certification with The Society of Cable Telecommunications Engineers
- Provide quality customer service
Field Service/Training Manager
Blue Sky Satellite Service
09.2006 - 06.2015
- Perform installation of Dish Network Satellite TV & Internet
- Perform in-home demos and sales of Dish Network Smart Home Sales products and services
- Authority to hire, train and discipline Technicians
- Implement and maintain training program and quality standards set forth by both companies that focus on installation and customer satisfaction
- Monitor all the technicians on a daily bases and give support
- Drive and maintain company vehicle
Education
PRATT COMMUNITY COLLEGE
Pratt, KsHigh School Diploma - photography, drafting
Pratt High School
Pratt, Ks05.1990
Skills
- Customer service skills
- Motivation
- Multitasking
- Leadership
- Hand tools
- Power tools
- Troubleshooting
- Repair
- Electric mechanical equipment
- Construction
- PC skills
- MS Office
Timeline
Field Service Technician
Diebold Nixdorf Inc
09.2015 - 11.2024
Field Service Technician
Mill-Tel Inc.
06.2015 - 09.2015
Field Service/Training Manager
Blue Sky Satellite Service
09.2006 - 06.2015
High School Diploma - photography, drafting
Pratt High School
PRATT COMMUNITY COLLEGE
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