David Beasley
New York
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
18
18
years of professional experience
Work History
Operations Manager
American Stories Travel, Inc (Formerly Beyond Times Square, Inc)
01.2024 - Current
- Work with FIT Sales Managers and Group Sales Manager to arrange, confirm and reconfirm all tour activities, accommodations, tours, hotels etc.
- Day-to-day tour operations, handling of customer service, staffing, and contracts
- Scheduling private tours with approved guides and providing tour purchase orders
- Developing and maintain strong relationships with travel agents and suppliers
- Review and approve travel agent commissions to be paid post-tour
Ads Quality Rater
Welocalize
09.2021 - 02.2024
- Perform ads-related rating tasks including search experience to ad usefulness, query and mobile application match evaluation, user and keyword evaluation, user interest evaluation, and search ads evaluation
- (Remote)
Assistant to General Manager
Artist Travel Consultants
11.2019 - 03.2020
- Assisted salesforce development project for reservations project and accounting support and consultation
- Reviewed final documentation and guest information for accuracy
- Accurately entered financial and booking data into the reservation system
- Supported general business needs as required by General Manager
- (Covid-19 staff reduction)
Manager, Contact Center & Business Intelligence
Celestyal Cruises, Inc.
02.2018 - 11.2019
- Reduced call abandon rate from 6% to 2.8%
- Decreased average speed of answer from 59 to 21 seconds
- Increased service level from 73% to 89%
- Redesigned Contact Center IVR with more efficient call routing
- Prepared weekly Contact Center reports and North American sales regions on KPI measures
- Trained BDMs globally in front-end use of Salesforce
- Provided B2B sales support and agency set up in system and developed Travel Agent portal manual for training purposes
- Attended and assisted set up of trade and consumer travel shows
- Resolved escalated customer service issues from Contact Center
- (Remote)
Manager, Reservations & Operational Support
Wendy Wu Tours, Inc.
01.2012 - 10.2017
- Successfully lead reservations and operations team of 8
- Trained and coached team members with reservations and other company systems
- Calculated internal staff incentives and weekly reporting of sales and KPI performance to management
- Resolved pre-, post- and on-tour customer service issues
- Reduced quote turnaround from 72 to 24 hours
- Prepared agency and consortium reports, calculated, and paid, agency commissions
- Managed all equipment and office leasing contracts
- Calculated product selling prices, loading and maintenance of product in the reservation system
Business Travel Support Coordinator
Qantas Business Travel
11.2010 - 05.2011
Accounts Payable Coordinator/Area Accountant/Brochure Coordinator
Flight Center Ltd.
09.2007 - 10.2010
Education
Bachelor of Arts - Accounting And Finance
University of New England
Armidale, NSW, Australia07-2005
Skills
- Advanced Excel, Word, Outlook with strong knowledge of Access, and PowerPoint
- QuickBooks
- Reservations systems: Travel Studio and tour Partner
- Budgeting, forecasting and sales reporting
- Team leadership
- Customer service
- Planning and implementation
- Staff management
- Customer relationship management
- Problem-solving
- Operations management
https://www.linkedin.com/in/beasleydavidm/
Timeline
Operations Manager
American Stories Travel, Inc (Formerly Beyond Times Square, Inc)
01.2024 - Current
Ads Quality Rater
Welocalize
09.2021 - 02.2024
Assistant to General Manager
Artist Travel Consultants
11.2019 - 03.2020
Manager, Contact Center & Business Intelligence
Celestyal Cruises, Inc.
02.2018 - 11.2019
Manager, Reservations & Operational Support
Wendy Wu Tours, Inc.
01.2012 - 10.2017
Business Travel Support Coordinator
Qantas Business Travel
11.2010 - 05.2011
Accounts Payable Coordinator/Area Accountant/Brochure Coordinator
Flight Center Ltd.
09.2007 - 10.2010
Bachelor of Arts - Accounting And Finance
University of New England
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