Overview
Work History
Education
Skills
Technical Skills
Additional Information
References
Timeline
Generic

David Becerra

San Diego,CA

Overview

6
6
years of professional experience

Work History

Senior Support Specialist

Ro Health
01.2024 - Current
  • Lead the responsibility of training new Support Specialists that would join any branch within Ro Health
  • Managed weekly timekeeping procedures, Provider payroll and timesheets verifications
  • Ran various monthly and weekly audits
  • Attended daily, weekly, and biweekly meetings pertaining to approval rates, client system management, and billing collections
  • Provided assistance on first shift and first week debriefs for Providers
  • Trained new recruiters the importance of Provider management, payroll procedure, and timecard submissions

Support Specialist

Ro Health
07.2023 - 01.2024
  • Operated at all times with a high level of honesty and integrity
  • Developed skills needed in a management role
  • Ensured accurate entry of information regarding client invoicing, provider pay, and provider credentialing
  • Worked with team to guarantee timely, accurate, weekly payroll through data entry, and auditing
  • Attended systems training as needed
  • Ensured accurate scheduling of providers through data entry
  • Provided assistance on marketing and advertising by placing pre-written ads on job boards, and performing market research
  • Answering the phone in a professional and courteous manner
  • Facilitated onboarding of healthcare providers
  • Maintained and executed presence on all social media platforms

Service Coordinator

Ro Health
01.2021 - 07.2023
  • Assisted team members in the role of sales, recruitment, account management, customer service, credentialing, and operations
  • Understanding client needs and developed staffing strategies that allowed teams to hire quality candidates
  • Collaborated on new initiatives for branch operations and growth
  • Grow and maintain marketing accounts and candidate applications
  • Provide clientele system support and approval collections
  • Provide app support to onboarding and existing Providers

Tutor

LSSSC Upward Bound
09.2020 - 02.2022
  • Tutored students grades 9-12 on subjects such as Math (Calculus Path), English, and History
  • Gathered information on scholarships with discretion of students' needs
  • Mentored students grades 11-12 on College Applications, Scholarship Applications, and Personal Statements
  • Organized tutoring materials and coordinated courses for students
  • Communicated frequently with Upward Bound coordinators and tutors regarding student progress and areas of concern
  • Set example of personal excellence and high expectations for students to follow

Administrative Assistant

Southwest Trailer Rentals
06.2018 - 08.2019
  • Exercised customer service through phone calls and personal meetings
  • Delivered presentations reporting the company’s progress and a weekly sales summary
  • Assisted with client work orders
  • Managing client files and registration for assets
  • Ensure office organization and maintained a sanitized, clean, and safe environment

Education

Bachelor of Science - Concentration in 3D Character Animation

The Los Angeles Film School
Los Angeles, CA
01.2024

San Diego State University
San Diego, CA

High School Diploma -

San Ysidro High School
San Diego, CA
06.2019

Skills

  • Critical Thinking and Problem-solving skills
  • Detail-oriented: Excellent in organizing and prioritizing workload
  • Data Entry with minimal to no mistakes
  • Time Management: Setting and meeting goals and deadlines effectively
  • Active listener and keen observer
  • Proficient verbal and written communication
  • Professional and empathetic: Providing important information through any means of communication
  • Maintains a high level of confidentiality

Technical Skills

  • Proficient ability to use Microsoft Office: MS Word, MS Excel, MS PowerPoint
  • Proficient ability to use Google Workspace: Gmail, Calendar, Meet, Forms, Docs, Sheets
  • Knowledge in Autodesk Maya, Adobe Acrobat, Adobe Photoshop, Adobe Premiere Pro, and Unreal Engine

Additional Information

Certifications

Online Course in Game QA (Offered by Udemy, 2024) - 03/2024

QA: Become a Game Tester

References

Available upon request.

Timeline

Senior Support Specialist

Ro Health
01.2024 - Current

Support Specialist

Ro Health
07.2023 - 01.2024

Service Coordinator

Ro Health
01.2021 - 07.2023

Tutor

LSSSC Upward Bound
09.2020 - 02.2022

Administrative Assistant

Southwest Trailer Rentals
06.2018 - 08.2019

Bachelor of Science - Concentration in 3D Character Animation

The Los Angeles Film School

San Diego State University

High School Diploma -

San Ysidro High School
David Becerra