David Becerra
San Diego,CA
Overview
6
6
years of professional experience
Work History
Senior Support Specialist
Ro Health
01.2024 - Current
- Lead the responsibility of training new Support Specialists that would join any branch within Ro Health
- Managed weekly timekeeping procedures, Provider payroll and timesheets verifications
- Ran various monthly and weekly audits
- Attended daily, weekly, and biweekly meetings pertaining to approval rates, client system management, and billing collections
- Provided assistance on first shift and first week debriefs for Providers
- Trained new recruiters the importance of Provider management, payroll procedure, and timecard submissions
Support Specialist
Ro Health
07.2023 - 01.2024
- Operated at all times with a high level of honesty and integrity
- Developed skills needed in a management role
- Ensured accurate entry of information regarding client invoicing, provider pay, and provider credentialing
- Worked with team to guarantee timely, accurate, weekly payroll through data entry, and auditing
- Attended systems training as needed
- Ensured accurate scheduling of providers through data entry
- Provided assistance on marketing and advertising by placing pre-written ads on job boards, and performing market research
- Answering the phone in a professional and courteous manner
- Facilitated onboarding of healthcare providers
- Maintained and executed presence on all social media platforms
Service Coordinator
Ro Health
01.2021 - 07.2023
- Assisted team members in the role of sales, recruitment, account management, customer service, credentialing, and operations
- Understanding client needs and developed staffing strategies that allowed teams to hire quality candidates
- Collaborated on new initiatives for branch operations and growth
- Grow and maintain marketing accounts and candidate applications
- Provide clientele system support and approval collections
- Provide app support to onboarding and existing Providers
Tutor
LSSSC Upward Bound
09.2020 - 02.2022
- Tutored students grades 9-12 on subjects such as Math (Calculus Path), English, and History
- Gathered information on scholarships with discretion of students' needs
- Mentored students grades 11-12 on College Applications, Scholarship Applications, and Personal Statements
- Organized tutoring materials and coordinated courses for students
- Communicated frequently with Upward Bound coordinators and tutors regarding student progress and areas of concern
- Set example of personal excellence and high expectations for students to follow
Administrative Assistant
Southwest Trailer Rentals
06.2018 - 08.2019
- Exercised customer service through phone calls and personal meetings
- Delivered presentations reporting the company’s progress and a weekly sales summary
- Assisted with client work orders
- Managing client files and registration for assets
- Ensure office organization and maintained a sanitized, clean, and safe environment
Education
Bachelor of Science - Concentration in 3D Character Animation
The Los Angeles Film School
Los Angeles, CA01.2024
San Diego State University
San Diego, CAHigh School Diploma -
San Ysidro High School
San Diego, CA06.2019
Skills
- Critical Thinking and Problem-solving skills
- Detail-oriented: Excellent in organizing and prioritizing workload
- Data Entry with minimal to no mistakes
- Time Management: Setting and meeting goals and deadlines effectively
- Active listener and keen observer
- Proficient verbal and written communication
- Professional and empathetic: Providing important information through any means of communication
- Maintains a high level of confidentiality
Technical Skills
- Proficient ability to use Microsoft Office: MS Word, MS Excel, MS PowerPoint
- Proficient ability to use Google Workspace: Gmail, Calendar, Meet, Forms, Docs, Sheets
- Knowledge in Autodesk Maya, Adobe Acrobat, Adobe Photoshop, Adobe Premiere Pro, and Unreal Engine
Additional Information
Certifications
Online Course in Game QA (Offered by Udemy, 2024) - 03/2024
QA: Become a Game Tester
References
Available upon request.
Timeline
Senior Support Specialist
Ro Health
01.2024 - Current
Support Specialist
Ro Health
07.2023 - 01.2024
Service Coordinator
Ro Health
01.2021 - 07.2023
Tutor
LSSSC Upward Bound
09.2020 - 02.2022
Administrative Assistant
Southwest Trailer Rentals
06.2018 - 08.2019
Bachelor of Science - Concentration in 3D Character Animation
The Los Angeles Film School
San Diego State University
High School Diploma -
San Ysidro High School