David Benedict
Phoenix,AZ
Summary
Professional in logistics management, prepared to drive operations efficiency and streamline supply chain processes. Skilled in inventory management, transportation coordination, and warehouse operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable, resourceful, and committed to delivering high-quality outcomes.
Overview
29
29
years of professional experience
Work History
Logistics Specialist
Amazon
06.2021 - 11.2025
- Managed associate workflows to guarantee timely receipt and replenishment of merchandise, ensuring a well-stocked sales environment.
- Engaged with drivers and warehouse teams to optimize loading and unloading workflows.
- Facilitated problem-solving for customer inquiries, directing intricate issues to appropriate senior personnel for further assistance.
- Streamlined scheduling and task prioritization to maximize output and productivity throughout shifts.
- Analyzed supply chain data to optimize inventory management and reduce costs.
- Coordinated logistics operations to ensure timely delivery of shipments across multiple channels.
Dispatch Operations Specialist
Amazon
07.2020 - 06.2021
- Analyzed operational workflow and adjusted task assignments as necessary to maintain productivity and meet project deadlines.
- Monitored work progress and delivered status updates, escalating critical issues to maintain project momentum.
- Handled incoming communications through calls and chats to maintain high levels of customer satisfaction.
- Streamlined inventory management processes to enhance accuracy and reduce discrepancies.
- Analyzed operational data to identify trends and implement process improvements.
Dispatch Supervisor
YRC Freight
10.2018 - 06.2020
- Coordinated daily delivery operations by optimizing equipment and manpower resources to fulfill customer requirements.
- Managed logistics with dock and yard operations, focusing on efficient and timely customer shipment handling.
- Supervised daily dispatch operations, ensuring timely and accurate freight movement.
- Developed and implemented workflow processes to enhance efficiency within dispatch team.
Driver Manager
Execucar/Super Shuttle
06.1996 - 05.2018
- Developed and implemented training programs for new team members, ensuring high standards of productivity, accuracy, and service excellence.
- Supervised a workforce of 25 customer service representatives and dispatchers, coordinating efforts with 120 drivers to optimize logistics and customer satisfaction.
- Resolved customer inquiries by providing detailed and professional assistance.
- Oversaw payroll operations and ensured meticulous documentation of driver information for organizational efficiency.
Education
Bachelor of Science - Business Administration
Arizona State University
Tempe, AZ06-1985
Skills
- Streamlining workflow processes
- Stock level monitoring
- File management expertise
- Operational logistics assessment
Timeline
Logistics Specialist
Amazon
06.2021 - 11.2025
Dispatch Operations Specialist
Amazon
07.2020 - 06.2021
Dispatch Supervisor
YRC Freight
10.2018 - 06.2020
Driver Manager
Execucar/Super Shuttle
06.1996 - 05.2018
Bachelor of Science - Business Administration
Arizona State University