Motivated professional with extensive entrepreneurial and management experience, adept at building and nurturing relationships with colleagues, staff, and clients. Skilled in overseeing administrative and sales teams while also excelling as an independent manager and collaborative team member. Utilizes business acumen and decisive judgment to consistently surpass organizational objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner/Technician
Comfort Zone Cooling and Heating of NC LLC.
Henderson, NC
10.2021 - Current
Ensured compliance with local, state, and federal regulations.
Created marketing campaigns to attract new customers.
Collaborated with other owners on joint ventures and shared resources.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Provided direction and guidance to employees.
Developed strategic plans to increase profitability and efficiency.
Managed daily operations of business, including hiring and training staff.
Monitored performance of personnel against goals set forth by the company.
Reviewed legal documents related to business operations.
Oversaw budgeting and financial management.
Identified new opportunities for growth, expansion, and diversification.
Executed performance reviews to encourage improved productivity for team members.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Driver Sales Representative
MR Williams
Henderson, NC
07.2014 - 10.2021
Monitored stock levels of product inventories at each location visited.
Maintained accurate records of deliveries, including invoices, payments and inventory.
Participated in driver safety meetings and training sessions.
Provided excellent customer service by responding promptly to customer inquiries.
Communicated regularly with dispatch regarding route changes or delays due to traffic conditions.
Adhered to all safety regulations while driving and loading and unloading products.
Conducted regular maintenance checks on vehicles, such as checking fluid levels and tire pressure.
Provided excellent customer service by responding promptly to inquiries or complaints.
Developed relationships with customers to ensure repeat business.
Inspected cargo prior to loading onto delivery vehicle for proper securing according to company standards.
Investigated customer complaints regarding incorrect orders or damaged items.
Performed daily pre-trip inspections on assigned vehicles.
Maintained cleanliness of vehicle interior and exterior.
Used GPS navigation systems effectively while navigating unfamiliar routes.
Assisted in loading and unloading goods from delivery vehicles when necessary.
Reported any mechanical issues with delivery vehicles promptly to supervisor for repair or replacement.
Supplied wide range of customers with key products in alignment with specified amounts and schedules.
Correctional Officer
NCDPS
Norlina, NC
02.2012 - 07.2014
Collaborated with outside agencies such as social workers, psychologists, and probation officers when necessary.
Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
Investigated incidents involving prisoners or staff to determine who was responsible for any violations of policies or procedures.
Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
Responded to emergency situations such as riots or disturbances with appropriate force measures.
Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
Education
Some College (No Degree) - HVAC
VGCC
Louisburg, NC
Skills
Administrative Oversight
Marketing tactics
Business Management
Labor Relations
Regulatory Compliance
Budget Administration
Customer Relations
Certification
Class A CDL
Timeline
Owner/Technician
Comfort Zone Cooling and Heating of NC LLC.
10.2021 - Current
Driver Sales Representative
MR Williams
07.2014 - 10.2021
Correctional Officer
NCDPS
02.2012 - 07.2014
Some College (No Degree) - HVAC
VGCC
Class A CDL
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