Summary
Overview
Work History
Education
Skills
Timeline
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David Berhan

Fort Worth,TX

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed as an Uber Partner, where I achieved a perfect 5-star rating across 14,000 rides. Proven flexibility and punctuality in high-pressure environments, complemented by hospitality expertise from years of experience as a server, ensuring guest satisfaction and engagement.

Overview

16
16
years of professional experience

Work History

Uber Partner

Uber
02.2020 - 05.2025
  • Providing excellent customer satisfaction by prompt and professional service as a professional driver.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Consistently maintained positive 5 star reviews from passengers on the Uber platform due to exceptional service quality.
  • Completed over 14,000 rides and receiving 5 stars on every one of those trips.

Server

Muchacho
12.2022 - 02.2024
  • Delivered exceptional customer service in high-volume restaurant environment.
  • Collaborated with kitchen staff to ensure timely order fulfillment and quality standards.
  • Trained and mentored new servers on menu knowledge and customer engagement techniques.
  • Resolved guest complaints promptly, enhancing overall dining experience and guest satisfaction.

Service Advisor/Technician

FFB Performance
11.2018 - 02.2020
  • Provided exceptional customer service by addressing inquiries and resolving concerns efficiently.
  • Assisted technicians in diagnosing vehicle issues, ensuring accurate service recommendations.
  • Maintained detailed records of customer interactions and service history for improved follow-up.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.

Server

The Rock Wood Fired Pizza
05.2016 - 10.2018
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Server

Saltgrass Steak House
03.2013 - 05.2016
  • Coordinated with kitchen staff to maintain high quality and presentation of dishes.
  • Developed strong relationships with regular customers, driving repeat business initiatives.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Shift Supervisor

Arby's
02.2009 - 03.2013
  • Supervised daily operations, ensuring adherence to safety protocols and operational standards.
  • Trained and mentored team members on efficient workflow processes and best practices.
  • Resolved operational issues swiftly to minimize disruptions and maintain service quality.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.

Education

General Studies

Central High School
Fort Worth, TX

Associate of Applied Science - Automotive Technology - Collision Repair/Refinish

Lincoln Tech
Grand Prairie, TX
03-2023

Skills

  • Flexibility
  • Punctuality
  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Hospitality service expertise
  • Menu memorization
  • High volume dining

Timeline

Server

Muchacho
12.2022 - 02.2024

Uber Partner

Uber
02.2020 - 05.2025

Service Advisor/Technician

FFB Performance
11.2018 - 02.2020

Server

The Rock Wood Fired Pizza
05.2016 - 10.2018

Server

Saltgrass Steak House
03.2013 - 05.2016

Shift Supervisor

Arby's
02.2009 - 03.2013

General Studies

Central High School

Associate of Applied Science - Automotive Technology - Collision Repair/Refinish

Lincoln Tech

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David Berhan