DAVID BERKY
WEST NORRITON,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
I also maintain a PA Health and Life Insurance License.
Overview
35
35
years of professional experience
Work History
Sales Implementation Manager
Aetna Inc
03.2018 - Current
- Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
- Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.
- Provided prompt and accurate service to new business small groups for the first forty-five days following the effective date.
- Communicated regularly with customers concerning data exchange and technology integration.
- Conducted thorough risk assessments for potential projects, mitigating issues before they arose during implementation phases.
Renewal Specialist Aka Account Executive
Aetna Inc
11.2007 - 02.2018
- Prepared detailed reports on renewal activities, analyzing trends for insights into improving departmental processes or strategies.
- Implemented strategies to reduce churn rates among existing customers by proactively addressing attrition risks.
- Streamlined the renewal process with improved communication and collaboration across departments.
- Conducted regular follow-ups with clients to ensure continued satisfaction with products or services provided.
- Maintained a detailed database for my book of business to accurately service existing groups.
Broker Liaison
Aetna Inc
11.2004 - 11.2007
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Assisted with phone queue daily by staying available at all times pausing only when necessary to make outbound calls and update our team database.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
Customer Service Representative
Aetna Inc
05.2001 - 11.2004
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Frozen Food Clerk
Genuardi's Family Markets
09.1989 - 05.2000
- Recommended products to customers to drive sales.
- Marked down and retagged products for special promotions.
- Demonstrated adaptability by cross-training in other store departments to provide coverage when needed.
- Increased efficiency in the workplace by regularly updating colleagues on department objectives and progress toward goals.
- Streamlined stocking processes with careful organization of backroom inventory for easy accessibility during replenishment tasks.
- Encouraged repeat business through friendly interactions, attentive service, and an understanding of shopper preferences.
Education
Bachelor of Arts - Criminal Justice
Temple University
Philadelphia, PA05.1997
Skills
- Software Implementation
- Data Migration
- Requirements Gathering
- Business Analysis
- Requirements Analysis
- User Support
- Project Planning
Accomplishments
Aetna Silver Award Winner for Integrity (nominated four times)
Timeline
Sales Implementation Manager
Aetna Inc
03.2018 - Current
Renewal Specialist Aka Account Executive
Aetna Inc
11.2007 - 02.2018
Broker Liaison
Aetna Inc
11.2004 - 11.2007
Customer Service Representative
Aetna Inc
05.2001 - 11.2004
Frozen Food Clerk
Genuardi's Family Markets
09.1989 - 05.2000
Bachelor of Arts - Criminal Justice
Temple University
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