David Betancourt
Gurnee,IL
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Studio forty 1
Highland Park, IL
04.2018 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
Education
High School Diploma -
Warren Township Highschool
Gurnee, IL05.2014
Skills
- Inbound and Outbound Calling
- Needs Assessment
- Customer Support
- Transaction Processing
- De-escalation Techniques
- Translation and Interpretation Services
- Multitasking and Prioritization
- Responding to Difficult Customers
- Verbal and Written Communication
- Call Documentation
Timeline
Customer Service Associate
Studio forty 1
04.2018 - Current
High School Diploma -
Warren Township Highschool