David Bise
Melbourne,FL
Summary
Dynamic customer service professional with a proven track record at Ashley Furniture excelling in conflict resolution and relationship building. Enhanced customer satisfaction through effective complaint handling and active listening, Proficient in data entry and Microsoft Excel, driving operational efficiency and client engagement.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Wawa
Melbourne, FL
06.2023 - Current
- Directed cash management operations to maintain balanced registers at shift completion.
- Ensured cleanliness and organization of checkout area to enhance customer experience.
- Addressed customer complaints swiftly to improve satisfaction rates.
- Facilitated training sessions for new staff on operational procedures and customer service standards.
- Managed high-pressure situations with composure, ensuring effective resolution during busy periods and challenging interactions.
- Executed processing of customer orders and ensured accurate handling of payment transactions.
- Facilitated customer engagement by addressing inquiries regarding products available in-store.
- Executed cash counting procedures for drawers at shift commencement and conclusion.
- Fostered a welcoming shopping environment by warmly greeting customers upon entry and offering assistance as required.
Security Officer
Platinum Security Group
Orlando, FL
01.2020 - Current
- Monitored premises to ensure safety and security of customers and staff.
- Conducted regular patrols to detect and address potential hazards or suspicious activities.
- Responded promptly to emergencies, providing first aid as needed until medical personnel arrived.
- Collaborated with team members to implement safety protocols and enhance security measures.
- Assisted in training new security personnel on operational procedures and emergency response protocols.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
Manager/Sales
Ashley Furniture Homestore
Florida, North Carolina, South Carolina
02.2006 - 11.2023
- Led sales team to achieve revenue targets through strategic planning and execution.
- Developed training programs that enhanced product knowledge and customer engagement techniques.
- Analyzed market trends to identify new business opportunities and optimize sales strategies.
- Implemented customer relationship management (CRM) tools to streamline communication and improve client satisfaction.
- Conducted performance reviews, setting clear goals for team members aligned with company objectives.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Education
Real Estate -
Wytheville Community College
Wytheville, VAResidential Wiring -
Smyth County Career And Technology
Marion, VAHigh School Diploma -
Chilhowie High
Chilhowie, VA06.1980
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Product knowledge
- Appointment scheduling
- Order processing
Timeline
Customer Service Representative
Wawa
06.2023 - Current
Security Officer
Platinum Security Group
01.2020 - Current
Manager/Sales
Ashley Furniture Homestore
02.2006 - 11.2023
Real Estate -
Wytheville Community College
Residential Wiring -
Smyth County Career And Technology
High School Diploma -
Chilhowie High