Rhonda Ingram
Walker,LA
Summary
Customer-focused Retail Sales Supervisor with exemplary history of leading retail teams to unprecedented sales volumes. Deploys strategic long-range planning, expense control and innovative sales strategies and demonstrates constant readiness to meet consumer needs. Motivates and inspires team members to engage with customers and grow business.
Overview
26
26
years of professional experience
Work History
Retail Supervisor
Crossmark
08.2011 - Current
- Supervised work of 20-30 retail reps in 4 states, hired and trained new team members and monitoring performance
- Dealt with customer complaints and rectified product and service issues
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions for our clients
- Created successful plans to maximize profits and reduce loss
- Coordinated restocks to keep retail displays organized and full for customers
- Supervised work of cashiers, training new team members and monitoring performance
- Contributed to merchandising ideas at team meetings to increase sales.
Retail Sales Representative
Crossmark
08.2010 - 08.2011
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Maintained current store, product and promotional knowledge to drive consistent sales
- Improved customer service feedback scores through outstanding service
- Maintained attractive merchandise displays to maximize purchases.
Company Owner
Paw-ticular Pups Boutique
01.2005 - 07.2011
- Established strong relationships with suppliers and vendors to secure best prices on resources needed for business operations
- Kept records for production, inventory, income and expenses
- Set pricing structures according to market analytics and emerging trends
- Identified potential solutions to issues and implemented tactics to promptly resolve.
Senior Retail Sales Representative
Fuji Film USA
08.2001 - 02.2006
- Monitored team sales targets and addressed deficiencies
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Engaged with customers and recommended products based on needs and requests
- Explained information about quality, value and style of products to influence customer buying decisions
- Demonstrated products to potential customers and answered questions to close sales
- Educated customers on product features and technical details to highlight benefits
- Maintained open communication with leadership to facilitate business development
- Attended trade shows and sales conferences to network and obtain new business relationships
- Performed comprehensive market research to expand sales
- Handled highest volume [Type] accounts in assigned territory.
Regional Manager
Crossmark
04.1998 - 08.2001
- Hired talented, trainable team members and drove new business strategies to grow revenues
- Minimized turnover through effective training and employee engagement programs
- Mentored and guided general managers on proper processes and methodologies
- Analyzed regional market trends to discover new opportunities for growth
- Improved individual location efficiency through effective leadership restructure
- Developed and implemented clear policies and procedures across multi-state area
- Managed staff to optimize brand expansion initiative productivity
- Reduced financial discrepancies by managing P&L to remain under budget with on-time project completion
- Penetrated new markets by investigating competitor products, services and trends.
Regional Sales Executive
Pine Apparel
Seven Lakes, NC
01.2024 - Current
- Increased regional sales by developing and implementing strategic sales plans.
- Established strong relationships with key clients, resulting in business expansion and revenue growth.
- Delivered exceptional customer service by addressing client concerns and providing product solutions.
- Collaborated with marketing team to create targeted campaigns for various industries within the region.
- Organized regional trade shows and events, showcasing company products to increase brand recognition and drive sales.
- Created customized presentations tailored to prospective clients'' needs, effectively demonstrating the value of company offerings.
- Expanded market share within the region by successfully penetrating new accounts.
- Drove consistent customer satisfaction through timely resolution of issues related to shipments or orders.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Conducted product demonstrations and presentations to potential clients to capture more sales.
- Built relationships with customers and community to establish long-term business growth.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Education
BBA Alternative Education Pre-K To 3rd Grade -
Southeastern Louisiana University
Hammond, LA05.1998
Bachelor of Science -
Louisiana State University And A&M College
Baton Rouge, LA05.1995
Skills
- Task Delegation
- Store Maintenance
- Customer Service Management
- Sales Development
- Staff Coaching and Training
- Business Development
- Superior Work Ethic
- Sales Leadership
- Sales Monitoring
- Leadership Development
- Employee Training
- Team Building and Motivation
- Records Organization
- Flexible Work Schedule
Languages
English
Professional
Timeline
Regional Sales Executive
Pine Apparel
01.2024 - Current
Retail Supervisor
Crossmark
08.2011 - Current
Retail Sales Representative
Crossmark
08.2010 - 08.2011
Company Owner
Paw-ticular Pups Boutique
01.2005 - 07.2011
Senior Retail Sales Representative
Fuji Film USA
08.2001 - 02.2006
Regional Manager
Crossmark
04.1998 - 08.2001
BBA Alternative Education Pre-K To 3rd Grade -
Southeastern Louisiana University
Bachelor of Science -
Louisiana State University And A&M College