David Boone
Lakewood,CO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Willing to learn and lead by example and dedicated to providing memorable customer service.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Canvas Credit Union
11.2022 - 06.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service Representative
HomeAdvisor
07.2017 - 10.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Kitchen Manager
Chipotle Mexican Grill
06.2015 - 06.2017
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
High School Diploma -
McClain Community High School
Lakewood, CO05.2012
Skills
- Social Perceptiveness
- Process Transactions
- Conflict Mediation
- Service Standard Compliance
- Sales and Upselling
- Customer Service
- Active Listening
- Grammar
- Prioritization
Timeline
Customer Service Representative
Canvas Credit Union
11.2022 - 06.2023
Customer Service Representative
HomeAdvisor
07.2017 - 10.2022
Kitchen Manager
Chipotle Mexican Grill
06.2015 - 06.2017
High School Diploma -
McClain Community High School
Similar Profiles
Alexa GanglAlexa Gangl
Consultant at Canvas Credit Union, formally Public Service Credit UnionConsultant at Canvas Credit Union, formally Public Service Credit Union
Melissa SuhrMelissa Suhr
Mortgage Processor at Canvas Credit UnionMortgage Processor at Canvas Credit Union
LEAUNA HENKELEAUNA HENKE
COMMUNICATION CENTER REPRESENTATIVE II at Canvas credit unionCOMMUNICATION CENTER REPRESENTATIVE II at Canvas credit union
Sandra GallardoSandra Gallardo
Branch Leader at Canvas Credit UnionBranch Leader at Canvas Credit Union
Alyssa CooperAlyssa Cooper
FNP Student Clinical Experience at Grand Canyon UniversityFNP Student Clinical Experience at Grand Canyon University