David Burford
Indianapolis,Indiana
Summary
An upbeat and professional individual with a proven track record in customer service and project management. Skilled in troubleshooting problems and developing effective solutions. A strong communicator who excels at cultivating positive relationships and building successful teams. Currently seeking an opportunity to expand skills and make a valuable contribution to company success.
Overview
12
12
years of professional experience
Work History
Personal Technology Concierge & Owner
TECHNO-DAVE
09.2022 - Current
- Create winning strategies for personal and home systems, network and devices based on current and future needs of clients
- Select, purchase and install most effective personal technology devices based on their needs/goals
- Provide customizes training for clients regarding home hardware, devices, apps and programs.
Technician
Sync Technology Integration
05.2024 - 09.2024
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Tested systems, noting issues and completing preventive maintenance.
- Checked, repaired and repacked survival equipment to meet specifications.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Researched and implemented new technologies and equipment.
Customer Service Specialist
TRIPHASE TECHNOLOGIES
03.2022 - 09.2022
- Troubleshot technical issues with client systems and networks
- Installed various home automation, security and network solutions
- Streamlined customer communication and internal ticketing system.
Director of Worship
COMMON GROUND CHRISTIAN CHURCH
05.2017 - 07.2021
- Created cohesive worship experience by leading and training volunteer musicians, A/V and tech teams
- Met program needs with strong volunteer recruitment and training strategies
- Determined budget priorities based on previous revenue and program cost data
- Collaborated with senior church staff on strategies for successful engagement and growth of attendees.
Manager of Multimedia Production & A/V Coordinator
HERITAGE CHRISTIAN SCHOOLS
06.2012 - 10.2016
- Executed A/V technology for all large programs, plays and events
- Revamped and taught coursework for music technology and video production
- Recruited, trained and coordinated student volunteers to assist
- Created professional videos to assist with marketing, fundraising, special events, and internal communications
- Trained various staff/faculty in relevant A/V systems, hardware and devices to help them achieve success in the classroom.
Education
B.A. - General Studies, Jazz Studies, Music Business and Music Theory, Music Technology
INDIANA UNIVERSITY
Indianapolis, INSkills
- Positive and professional
- Project management
- Attention to detail
- Sales consultation
- Technology integration
- Relationship building
- System Troubleshooting
- Customer Service
- System Installation
- Equipment Maintenance
- Customer rapport
Timeline
Technician
Sync Technology Integration
05.2024 - 09.2024
Personal Technology Concierge & Owner
TECHNO-DAVE
09.2022 - Current
Customer Service Specialist
TRIPHASE TECHNOLOGIES
03.2022 - 09.2022
Director of Worship
COMMON GROUND CHRISTIAN CHURCH
05.2017 - 07.2021
Manager of Multimedia Production & A/V Coordinator
HERITAGE CHRISTIAN SCHOOLS
06.2012 - 10.2016
B.A. - General Studies, Jazz Studies, Music Business and Music Theory, Music Technology
INDIANA UNIVERSITY