Family Service Worker coordinating case management, crisis intervention, and care referrals for clients with substance use and mental health needs. Develops treatment and action plans, supports family meetings, and keeps detailed progress notes for interdisciplinary follow-up. Aligns closely with Behavioral Health Case Manager expectations through counseling, discharge planning, and community resource navigation as well as providing Substance abuse counseling for both individuals and their families through one on one and group counselinselling sessions.
Work History
Family Service Worker
8 Months
Child and Family Service | 2026.03 - Current
Assess family needs and identify appropriate support services based on intake information and ongoing observations.
Connect clients with community resources and explain available options in clear, supportive terms.
Document service contacts, assessments, and case updates in accurate and timely case notes.
Support families through crisis situations with calm communication, practical guidance, and immediate referral options.
Maintain regular contact with clients to monitor needs, reinforce goals, and address emerging barriers.
Participate in treatment planning discussions to keep recommendations aligned with client needs and service goals.
Coordinate housing case management activities to help clients maintain stable living arrangements and access needed supports.
Educate families on available programs, service expectations, and next steps to strengthen follow-through.
Collaborate with internal staff and external providers to keep service plans coordinated across settings.
Advocate for client rights by communicating concerns, options, and available supports with professionalism.
Review case details and update records to support consistent communication across service teams.
Track program participation and community outreach efforts to support ongoing family engagement.
Over Night Staff
1 Year 3 Months
Ark of Maui | 2025.08 - Current
Monitor client well-being throughout overnight hours and respond promptly to changing needs.
Provide calm, respectful support during stressful situations and help clients follow facility expectations.
Maintain accurate shift notes and complete handoff updates for incoming staff.
Assist clients with basic problem-solving and connect them to appropriate overnight resources.
Coordinate with daytime staff to share observations and follow up on client needs.
Observe client behavior and report concerns to appropriate team members for timely response.
Help maintain a structured overnight environment by reinforcing routines and facility procedures.
Communicate clearly with clients and staff to reduce confusion during late-night shifts.
Respond to urgent needs using sound judgment and follow established escalation procedures.
Track case updates and share relevant information with the broader care team.
Support recovery-focused routines by encouraging consistency and positive client choices.
Participate in team discussions to improve overnight operations and client support practices.
Monitor shared areas and address housekeeping or safety concerns before they escalate.
Support intake and transition activities by gathering updates and preparing clients for next steps.
Housing Case Manager
5 Months
Chaplain Ministries of Maui | 2024.11 - 2025.04
Update [number] action plans monthly with current interventions, progress notes, and follow-up steps.
Track [number] client cases weekly while coordinating housing, discharge, and referral needs.
Assess client risk, document case notes, and refer clients to housing, financial, and support services.
Coordinate discharge planning, in-home visits, family meetings, and interdisciplinary care conferences for safe transitions.
Provide crisis intervention, client education, counseling, and community partnership support for families facing housing instability.
Licensed Certified Drug and Alcohol Counselor
1 Month
Ka Hale Pomaika | 2024.09 - 2024.10
Created individualized treatment and recovery plans, setting goals from client history, diagnosis, and assessed needs.
Facilitated group and individual therapy, including psychoeducational sessions and CBT- and DBT-based exercises.
Maintained detailed records, completed insurance documentation, and monitored progress to adjust care plans promptly.
Chairperson/ Aulderman
1 Year 3 Months
Portland City Government Transition Committee | 2023.06 - 2024.09
Presented business performance, forecasts, and strategic updates to investors, shareholders, the Mayor, and City Council.
Partnered with legal, accounting, and other professional teams to review compliance and maintain regulatory alignment.
Directed technology improvements and business-wide process changes to reduce waste and operational bottlenecks.
Analyzed industry trends, tracked competitor activity, and represented the organization at conferences and events.
Built succession plans, cultivated innovation and collaboration, and recruited strategic alliances to strengthen organizational continuity.