David Burns
Riverhead,NY
Summary
Dynamic professional with a strong background in customer service and staff training. Skilled in documentation and reporting, ensuring compliance with company standards. Eager to leverage experience to improve operational efficiency and elevate customer engagement.
Overview
7
7
years of professional experience
Work History
Service Advisor
Firestone Complete Auto Care, BRO
Riverhead, NY
11.2025 - 09.2026
- Coordinated service appointments, ensuring efficient scheduling and customer satisfaction.
- Assisted customers in understanding service options and recommending appropriate solutions.
- Communicated effectively with technicians to relay customer concerns and service requirements.
- Utilized point-of-sale systems to process transactions and manage customer records accurately.
- Documented service history and recommendations for future maintenance in customer profiles.
- Maintained organized workspaces, ensuring compliance with safety protocols and company standards.
Assistant Store Manager
The Vitamin Shoppe
Riverhead, NY
06.2024 - 11.2025
- Supervised daily store operations, ensuring adherence to company policies and customer service standards.
- Trained and mentored new team members on product knowledge and sales techniques.
- Managed inventory levels, conducting regular audits to ensure product availability and minimize shrinkage.
- Developed promotional displays that increased product visibility and enhanced customer engagement.
- Collaborated with management to implement strategies that improved operational efficiency and sales performance.
Food & Beverage Sales Lead
Palace Entertainment
Calverton, NY
07.2019 - 08.2023
- Developed training programs to enhance team performance and product knowledge.
- Mentored junior sales staff, fostering a culture of continuous improvement and collaboration.
- Analyzed sales data to identify trends and adjust strategies for improved outcomes.
- Implemented customer feedback mechanisms to enhance service delivery and satisfaction.
Education
High School Diploma -
Riverhead High School
Riverhead, NYSkills
- Customer service
- Computer skills
- Multitasking and organization
- Issue resolution
- Staff education and training
- Service scheduling
- Documentation and reporting
- Program follow-up and assessment
- Listening skills
Timeline
Service Advisor
Firestone Complete Auto Care, BRO
11.2025 - 09.2026
Assistant Store Manager
The Vitamin Shoppe
06.2024 - 11.2025
Food & Beverage Sales Lead
Palace Entertainment
07.2019 - 08.2023
High School Diploma -
Riverhead High School