David Burrell
Dakota City,NE
Summary
Dynamic Senior Field Technician with extensive experience at SparkLight, excelling in troubleshooting and customer relations. Proven track record of enhancing service reliability and training teams on safety protocols. Skilled in field service management and network configuration, driving operational improvements and fostering a culture of efficiency.
I have also served in the capacity of a law enforcement officer within three different entities. During this time, I was responsible for learning and defining various federal and state statutes, as well as city ordinances. I was held accountable for defining, understanding, and enforcing these statutes and ordinances.
Overview
22
22
years of professional experience
Work History
Senior Field Technician
SparkLight
Sioux City, IA
04.2010 - Current
- Supervised installation and maintenance of telecommunications equipment to ensure optimal performance.
- Conducted troubleshooting and repairs on various systems, enhancing service reliability and customer satisfaction.
- Trained junior technicians on safety protocols and operational procedures, fostering a culture of safety and efficiency.
- Collaborated with project managers to develop efficient workflows for field operations, improving project completion times.
Field Service Technician
Tri State Satellites
Sioux City, IA
08.2007 - 08.2008
- Diagnosed and resolved technical issues with equipment and services.
- Provided exceptional customer service during installations and troubleshooting calls.
- Collaborated with team members to improve installation efficiency and reduce downtime.
Field Service Technician
Dish Network Corp
Sioux City, IA
08.2008 - 04.2010
- Installed and configured satellite dish systems at customer locations.
- Diagnosed and resolved technical issues with equipment and services.
- Provided exceptional customer service during installations and troubleshooting calls.
- Collaborated with team members to improve installation efficiency and reduce downtime.
Filed Service Technician
Zip Satellites
Orange City, IA
01.2004 - 08.2007
- Diagnosed and resolved satellite system issues to ensure uninterrupted service for clients.
- Conducted routine maintenance checks on satellite equipment, enhancing operational reliability.
- Collaborated with team members to streamline installation processes, improving efficiency.
- Trained new technicians on safety protocols and equipment handling best practices.
Field Service Technician
Satellite Contractor
Dakota City, NE
08.2004 - 01.2005
- Maintained accurate records of service calls, repairs, and parts used.
- Trained new technicians on installation procedures and safety protocols.
- Implemented best practices for equipment maintenance to enhance reliability.
- Analyzed service trends to identify areas for operational improvement.
Education
GED - General Studies
Elk Point High Scool
Elk Point, SDSkills
- Field service management
- Troubleshooting skills
- Customer relations
- Network configuration
- Defining and understanding federal and state statutes and city ordinances
Timeline
Senior Field Technician
SparkLight
04.2010 - Current
Field Service Technician
Dish Network Corp
08.2008 - 04.2010
Field Service Technician
Tri State Satellites
08.2007 - 08.2008
Field Service Technician
Satellite Contractor
08.2004 - 01.2005
Filed Service Technician
Zip Satellites
01.2004 - 08.2007
GED - General Studies
Elk Point High Scool