Dynamic professional with a strong background in customer service and operational management. Recognized for fostering teamwork and driving solutions that enhance client satisfaction and operational success.
Overview
3
3
years of professional experience
Work History
Daily Operations Manager
Aramark
Reading, PA
07.2025 - Current
Assisted in training new staff on safety protocols and operational procedures.
Resolved customer inquiries and complaints promptly, enhancing satisfaction.
Maintained cleanliness and organization of workspaces to meet health standards.
Supported management in executing operational strategies for improved performance.
Mentored junior staff members, fostering their professional development and equipping them with the skills needed for future leadership roles.
Lead Server Trainer
Doc and Bubbas
Mohnton, PA
02.2024 - 06.2025
Conducted regular training sessions, improving service quality and customer satisfaction.
Assisted in scheduling training sessions, optimizing resource allocation for maximum impact.
Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.
Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Promoted a culture of teamwork by facilitating collaboration among restaurant staff members.
Addressed guest concerns promptly, maintaining high levels of customer satisfaction despite any issues that arose during their visit.
Line Cook
On The Border
Wyomissing, PA
01.2023 - 02.2024
Maintained cleanliness and organization of kitchen workstations to ensure compliance with health regulations.
Collaborated with team members to efficiently manage food prep and cooking processes during peak hours.
Assisted in training new kitchen staff on proper cooking techniques and food safety practices.
Monitored inventory levels, communicated needs to management, and minimized waste through efficient prep practices.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.