Gavin Gillihan
300 Harris Lane Unit G105, Gallatin,TN
Summary
Professional operations expert with strong focus on team collaboration and achieving results. Skilled in process optimization, resource management, and strategic planning. Known for flexibility and reliability, adapting seamlessly to changing needs. Proven track record in driving operational efficiency and fostering productive work environment.
Overview
4
4
years of professional experience
Work History
Daily Operations Manager
First Class Security
09.2023 - Current
- Managed team performance by setting clear objectives and providing constructive feedback.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Reduced downtime by proactively identifying potential issues and addressing them before they escalated.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Suprivisor/Lead Technician
Men In Kilts
05.2022 - 09.2023
- Planned, scheduled, and delegated daily work to team of employees.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Monitored and enforced safety measures to mitigate hazards.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
Shift Leader/Trainer
Olive Garden
02.2021 - 05.2022
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Enforced company policies and regulations with employees.
Education
Bachelor's In Criminal Justice - Homeland Security
12.2024
- Recruiter and Historian for the Alpha Tau Omega National Fraternity
- 3.0 GPA
Skills
- Scheduling coordination
- Customer service
- Problem-solving
- Planning and implementation
- Decision-making
- Client relationships
- Customer retention
- Project management
- Contract negotiation
- Performance monitoring
- Risk management
- Data management
Timeline
Daily Operations Manager - First Class Security
09.2023 - Current
Suprivisor/Lead Technician - Men In Kilts
05.2022 - 09.2023
Shift Leader/Trainer - Olive Garden
02.2021 - 05.2022
Austin Peay State University - Bachelor's In Criminal Justice , Homeland Security
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