David Campbell
Otisville
Summary
Qualified [Desired Position] with solid background in managing service operations and enhancing customer satisfaction. Successfully led teams to streamline workflows and improve service delivery. Demonstrated leadership and problem-solving skills in high-pressure environments.
Overview
14
14
years of professional experience
Work History
Delivery Courier
STAPLES, CONTRACTOR
01.2016 - Current
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
Service Manager
Tuffy
01.2013 - 01.2016
- Met with customers to discuss service needs and develop effective and practical solutions.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
District Service Manager
Midas Muffler
01.2011 - 01.2014
- Reduced costs by negotiating favorable contracts with suppliers for parts and equipment.
- Played an instrumental role in expanding the client base through targeted marketing initiatives and outreach efforts.
- Established a continuous improvement culture within the team, leading to ongoing enhancements in service delivery.
- Increased departmental revenue by identifying upselling opportunities during routine maintenance visits.
- Improved customer satisfaction by addressing and resolving service issues promptly and effectively.
Education
High School Diploma -
Kearsley Highschool
Flint, MI06-1988
Timeline
Delivery Courier
STAPLES, CONTRACTOR
01.2016 - Current
Service Manager
Tuffy
01.2013 - 01.2016
District Service Manager
Midas Muffler
01.2011 - 01.2014
High School Diploma -
Kearsley Highschool
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