Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Said Elloudi

Logistics And Customer Service
Atlanta,GA

Summary

Dynamic and results-driven professional with more than 20 years of experience in food and beverage service, notably at South of France Restaurant. Proven ability to enhance customer satisfaction through exceptional communication and efficient service. Skilled in optimizing operations and training staff, while adept at managing cash transactions and maintaining high standards of hospitality.

Overview

23
23
years of professional experience
2
2
Languages

Work History

Delivery Courier

Uber And Lyft And Amazon
01.2015 - Current
  • Managed supply chain operations, optimizing transportation routes and carrier selection for cost savings.
  • Provided exceptional customer service by promptly addressing inquiries related to order status or shipping delays.
  • Collaborated with cross-functional teams to develop comprehensive strategies for addressing complex logistics challenges.
  • Improved warehouse efficiency by implementing innovative inventory management techniques.
  • Streamlined package processing by organizing incoming parcels according to priority level and destination location.
  • Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
  • Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
  • Enhanced delivery efficiency by optimizing routes and adhering to schedules.

Server Assistant

Divan Restaurant
03.2011 - 02.2015
  • Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Assisted with dining room set up prior to and after service period.

Food Service Assistant

Peter’s Restaurant
04.2009 - 06.2011
  • Offered information on menu items, garnishes and preparation methods to choosy guests.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Initiated, planned and executed process improvements to optimize food inventory levels.

Banquet Server

Omni Hotels & Resorts
05.2007 - 05.2009
  • Handled food and beverage orders for up to Number guests, delivering prompt and friendly service.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Enhanced customer satisfaction by providing efficient and friendly service during banquet events.

Cashier Team Lead

Eats Restaurant
04.2007 - 12.2008
  • Communicated with customers and team members to solve problems.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Processed both cash and card purchases and returns.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

Server Manager

South of France Restaurant
01.2003 - 09.2007
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Enforced compliance with food safety and sanitation standards throughout restaurant.
  • Led team of servers to consistently meet customer service and sales targets.
  • Checked establishment, service stands, and aisle area cleanliness before welcoming guests.

Education

Associate of Science - Computer And Information Sciences

Etige High School
Atlanta, GA
09.2003

Associate of Science - Accounting

Etige High School
Meknes , Morocco
09.2001

Litteratures

Omar Ibn Alkhattab
Meknes , Morocco
09.1999

Skills

Great experience of seventeen years in serving food and beverage with a common sense in hospitality and cash handler

Interests

Sports , Cinema

Cooking

Timeline

Delivery Courier

Uber And Lyft And Amazon
01.2015 - Current

Server Assistant

Divan Restaurant
03.2011 - 02.2015

Food Service Assistant

Peter’s Restaurant
04.2009 - 06.2011

Banquet Server

Omni Hotels & Resorts
05.2007 - 05.2009

Cashier Team Lead

Eats Restaurant
04.2007 - 12.2008

Server Manager

South of France Restaurant
01.2003 - 09.2007

Associate of Science - Computer And Information Sciences

Etige High School

Associate of Science - Accounting

Etige High School

Litteratures

Omar Ibn Alkhattab

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Said ElloudiLogistics And Customer Service