Sports , Cinema
Said Elloudi
Logistics And Customer Service
Atlanta,GA
Summary
Dynamic and results-driven professional with more than 20 years of experience in food and beverage service, notably at South of France Restaurant. Proven ability to enhance customer satisfaction through exceptional communication and efficient service. Skilled in optimizing operations and training staff, while adept at managing cash transactions and maintaining high standards of hospitality.
Overview
23
23
years of professional experience
2
2
Languages
Work History
Delivery Courier
Uber And Lyft And Amazon
01.2015 - Current
- Managed supply chain operations, optimizing transportation routes and carrier selection for cost savings.
- Provided exceptional customer service by promptly addressing inquiries related to order status or shipping delays.
- Collaborated with cross-functional teams to develop comprehensive strategies for addressing complex logistics challenges.
- Improved warehouse efficiency by implementing innovative inventory management techniques.
- Streamlined package processing by organizing incoming parcels according to priority level and destination location.
- Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
- Enhanced delivery efficiency by optimizing routes and adhering to schedules.
Server Assistant
Divan Restaurant
03.2011 - 02.2015
- Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted with dining room set up prior to and after service period.
Food Service Assistant
Peter’s Restaurant
04.2009 - 06.2011
- Offered information on menu items, garnishes and preparation methods to choosy guests.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Initiated, planned and executed process improvements to optimize food inventory levels.
Banquet Server
Omni Hotels & Resorts
05.2007 - 05.2009
- Handled food and beverage orders for up to Number guests, delivering prompt and friendly service.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
Cashier Team Lead
Eats Restaurant
04.2007 - 12.2008
- Communicated with customers and team members to solve problems.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Server Manager
South of France Restaurant
01.2003 - 09.2007
- Trained servers on order management, food service quality and how to build rapport with guests.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Led team of servers to consistently meet customer service and sales targets.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
Education
Associate of Science - Computer And Information Sciences
Etige High School
Atlanta, GA09.2003
Associate of Science - Accounting
Etige High School
Meknes , Morocco09.2001
Litteratures
Omar Ibn Alkhattab
Meknes , Morocco09.1999
Skills
Great experience of seventeen years in serving food and beverage with a common sense in hospitality and cash handler
∙ Good communication skills, both verbal and written
∙ Considerable ability to perform computation and use computer
∙ Deep knowledge of appropriate table settings and service ware
∙ Remarkable ability to describe all menu items, prices and methods of preparation and to use suggestive selling techniques to encourage guests to choose items that are house specialties
∙ Exceptional ability to stand and exert well-paced mobility for up to 8 hours in length
∙ Immense ability to lift trays of food or food items weighing up to 50 lbs on a regular and continuing basis
∙ Remarkable ability to push and pull carts and equipment weighing up to 250 lbs frequently
∙ Sound ability to bend, stoop, squat and stretch to fulfill cleaning tasks
Interests
Cooking
Timeline
Delivery Courier
Uber And Lyft And Amazon
01.2015 - Current
Server Assistant
Divan Restaurant
03.2011 - 02.2015
Food Service Assistant
Peter’s Restaurant
04.2009 - 06.2011
Banquet Server
Omni Hotels & Resorts
05.2007 - 05.2009
Cashier Team Lead
Eats Restaurant
04.2007 - 12.2008
Server Manager
South of France Restaurant
01.2003 - 09.2007
Associate of Science - Computer And Information Sciences
Etige High School
Associate of Science - Accounting
Etige High School
Litteratures
Omar Ibn Alkhattab